Betty Williams
Catlin,IL
Summary
Dynamic small business owner with a proven track record at Cookies By Design, excelling in customer relations and relationship building. Successfully enhanced customer satisfaction through efficient processes and exceptional service. Skilled in managing high-performing teams and optimizing operations, demonstrating strong verbal communication and strategic problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Owner
Cookies By Design
Champaign, IL
04.1993 - 10.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Floor Manager
Black Angus Steak House
International Drive Orlando Florida
02.2015 - 04.2018
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
Education
High School Diploma -
Westville High School
Westville, IL05-1970
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
* Worked in the food industry for 20 years and had my food handlers card. Received awards for outstanding customer service at Cookies By Design.
Timeline
Floor Manager
Black Angus Steak House
02.2015 - 04.2018
Owner
Cookies By Design
04.1993 - 10.2018
High School Diploma -
Westville High School