Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Betty Jean Moore

Ocilla,GA

Summary

A compassionate patient access representative is well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Leasing Agent

Tifton Apartments DE LLC
Tifton, GA
07.2023 - Current
  • Inspected vacant units and ensured they were ready for showings.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Processed applications by conducting background checks and verifying references.
  • Collected security deposits from new tenants.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Assisted in preparing legal documents such as eviction notices when necessary.
  • Conducted periodic inspections of units to ensure compliance with lease terms.

Office Manager

Irwin County Health Department
Ocilla, GA
09.2019 - 07.2023
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
  • Checked patients in and out by verifying insurance eligibility and collecting co-pays when appropriate.
  • Assisted with scheduling appointments, coordinating referrals, and verifying insurance coverage.
  • Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.

Patient Access Representative

Tift Regional Medical Center
Tifton, Georgia
09.2011 - 08.2019
  • Greeted patients and visitors in a courteous and professional manner.
  • Process patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into the computer system.
  • Scanned documents into the electronic medical records system.
  • Created new patient accounts in the EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for the accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Manage incoming faxes related to patient registration processes.

Education

Some College (No Degree) -

Wiregrass Georgia Technical College
Valdosta, GA

Skills

  • Background Checks
  • Property Maintenance
  • Application processing
  • Office Management
  • Rent collection
  • CRM Software
  • Property Tours
  • Leasing and sales
  • Pre-Admission Requests
  • HIPAA Compliance
  • Problem-Solving
  • Insurance company knowledgeable
  • Scheduling Diagnostic Procedures
  • Appointment Scheduling
  • Insurance Verification
  • Customer Service
  • Insurance Billing
  • Patient Registration
  • Payment Processing
  • EMR Updating
  • Medical Billing
  • Call Screening
  • Phone and Email Etiquette

Certification

  • First Aid/CPR
  • CPAR

Timeline

Leasing Agent

Tifton Apartments DE LLC
07.2023 - Current

Office Manager

Irwin County Health Department
09.2019 - 07.2023

Patient Access Representative

Tift Regional Medical Center
09.2011 - 08.2019

Some College (No Degree) -

Wiregrass Georgia Technical College

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Betty Jean Moore