Betty Jo Charter

• Strong leader of customer support staff.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Solved unresolved customer issues.
• Met all customer call guidelines including service levels, handle time and productivity.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
• Led customer support team to ensure efficient operations.
• Promptly responded to inquiries and requests from prospective customers.

• Built Short Term Rentals for investors to list on various platforms
• Maintained all housekeeping and inventory of all supplies over Woodland Park and Tucson virtually
• Maintenance reports, Daily housekeeping inspections
• Use various online platforms for communication between homeowners and my virtual team overseas
• Monitored VAs communication between guests during their stay stepped in when needed
• Met guests and prepared special occasion set ups as requested
• Maintained all monthly maintenance work, fixed 90% of all repairs including use of various powertools and cleaning equipment (upholstery machines, hand tools, vacuums etc)
• Sought out new homeowners, set up inspections and did upgrades based off designers plan
• Virtually overseen operations in AZ working with on-ground team to help upgrade units keeping 5 Star standards
• Landscaping and snow removal during seasons
• Maintained security over all Welgo properties through video camera systems
• Assisted with damage claims and maintained inventory of each homes contents by design of property
• Continuously training VAs and housekeepers to maintain our 5 Star Values
• Deep cleanings as needed

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• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.

• Assigned patrons to tables suitable for their needs and according to rotation.
• Produced and plated desserts.
• Spoke with patrons to ensure satisfaction with food and service
• Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
• Cleaned tables and seats with a damp cloth to ensure cleanliness with dampened cloths, and replaced dirty tablecloths
• Provided excellent customer service

Processed donations pricing, tagging, running, sorting donations.  EXCELLENT customer service