Betty Jo McCracken
Inola,OK
Summary
At Utica Park Clinic, I leveraged my expertise in Electronic Health Records and compassionate patient care to enhance clinic efficiency and patient satisfaction. Skilled in HIPAA compliance and medical terminology, I significantly reduced wait times and improved the patient experience through effective communication and meticulous organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Utica Park Clinic
Broken Arrow, OK
04.2009 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Maintained levels of supplies in office and ordered more when needed.
- Maintained OSIIS vaccines and updated OSIIS website when needed.
Education
Certified Medical Assistant - Medical Assisting
Community Care College
Tulsa, OK05.2009
High School Diploma - General Studies
Catoosa High School
Catoosa, OK05.2003
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Inventory and supply management
- Customer Service
- Vital signs monitoring
- Maintaining confidentiality
- Immunization Administration
- Reliable team player
- Sterilization techniques
- Phlebotomy
- Compassionate
- Patient-focused care
- CPR
- First Aid
- Procedure Assistance
- Adaptable
- Simple dressings
- Equipment Sterilization
- Trustworthy companion
- Sterile technique
- Valid State driver's license
- Compassionate caregiver
- Prioritizing stat orders
- Reliable transportation
Certification
CPR completion date 9/28/2022 expires 9/30/2024
Timeline
Certified Medical Assistant
Utica Park Clinic
04.2009 - Current
Certified Medical Assistant - Medical Assisting
Community Care College
High School Diploma - General Studies
Catoosa High School