Betzaida Hines
Ormond Beach,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Program Coordinator
Sunrise Community Inc
Daytona Beach, FL
03.2025 - Current
- Provide support and assistance to individuals with intellectual and developmental disabilities to enable them to live valued lives in the community.
- Responsible for the development, implementation and coordination of individual's program plans
- Develop, implement and monitor individualized training programs to meet identified priority training needs
- Ensure all plans are person centered and reflect the individual's hopes and dreams through active participation wherever possible
- Ensure all documentation is accurate and complete according to regulatory requirements
- Communicate with all team members, including family, guardians and support coordinators to ensure that the individual's needs are being addressed
- Proficiency in the English language (both written and verbal)
- Communicate, both orally and in writing, with staff and others regarding medical care, supports, and services.
- Perform other duties as assigned
Office Assistant
Sunrise Community Inc
Daytona Beach, FL
09.2024 - 03.2025
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, Teams
- Performed administrative tasks including scheduling meetings, managing calendars, filing paperwork
- Composed letters and other correspondence, fostering external communications on behalf of leadership
- Operated office machines, such as photocopiers and scanners, voice mail systems, and personal computers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Followed instructions from supervisor regarding daily tasks and special projects
- Worked with minimal supervision and completed tasks in a timely manner
- Exhibited exceptional customer service skills when interacting with staff members
Preschool Teacher's Assistant
Milwaukee Montessori School
Milwaukee, WI
08.2020 - 07.2024
- Assisting teachers with lesson plans and materials, such as collecting materials and setting up equipment
- Tracking attendance, tardiness, and documenting student progress
- Provide tools and resources for students to use and explore during learning and play activities
- Manage classroom activities including lessons, play, breaks and meals
- Monitoring student behavior, enforcing rules, and always supervising students
- Facilitate various activities for students including songs, games, reading and storytelling
- Communicating with parents to keep them informed on the student's progress
Lead Secretary
Milwaukee Montessori School
Milwaukee, WI
07.2019 - 08.2020
- Maintained student permanent records, attendance records, and transcripts
- Managed payments and filed all financial transactions and receipts
- Managed and responded to an average of 50+ emails daily, ensuring prompt and professional communication with parents, clients, and team members
- Maintained school calendar, scheduled appointments, meetings, conferences, and events
- Captured and organized meeting notes for a team of twelve people during weekly crisis safety meetings
Staffing Supervisor
Instaff
West Allis, WI
02.2018 - 06.2019
- Interview prospective candidates using behavioral interviewing technics and personality assessments to ensure the best possible fit for client needs
- Screened applicants, scheduled, administered tests, and background checks
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for employment and employee benefits
- Obtain and maintain a relationship with individual accounts securing their entire staffing needs
- Excellent client retention skills and took lead on most conflict resolutions
- Develop and conducted effective recruitment strategies to find qualified candidates from entry level to management level positions
- Maintain accurate and up-to-date candidate information in recruiting database
- Follow up with clients to evaluate temporary employee performance and client satisfaction
- Conduct weekly budget meetings with team members
- Meet monthly budget as an individual and as a team
Community Representative Payee
Equality Payee Services of Wisconsin
Brookfield, WI
08.2013 - 10.2017
- Administered finances for over one hundred physically, mentally, drug, and alcohol dependent social security recipients
- Maintained accurate bookkeeping documentation that highlighted any deposits received and checks that were distributed
- Answered multiple phone lines, replied to e-mails, and file out any official paperwork that comes from the State and Social Security Administration office
- Reconciled Federal and State funds for members
- Create and organize individual monthly budget for clients
- Create and oversee beneficiaries' weekly expense reports
- Coordinate daily living activities and leisure events
- Assign health services, care management and permanent placement
- In partnership with care managers, organize furniture, household supplies, clothing, and food shopping for clients
Skills
- Communication skills
- Data entry
- File organization
- Appointment scheduling
- Office management
- Attention to details
- Computer skills
- Time management
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Positive attitude
- Bilingual fluency
- Attention to detail
- Flexible and adaptable
- Calm under pressure
- Problem resolution
- Calendar management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Coordinator
Sunrise Community Inc
03.2025 - Current
Office Assistant
Sunrise Community Inc
09.2024 - 03.2025
Preschool Teacher's Assistant
Milwaukee Montessori School
08.2020 - 07.2024
Lead Secretary
Milwaukee Montessori School
07.2019 - 08.2020
Staffing Supervisor
Instaff
02.2018 - 06.2019
Community Representative Payee
Equality Payee Services of Wisconsin
08.2013 - 10.2017