Betzy Salazar
Cutler Bay,florida
Summary
Experienced Housekeeping Supervisor with a strong background in hospitality. Skilled in managing and leading teams to deliver high-quality housekeeping services. Proficient in resolving guest queries and ensuring guest satisfaction while adhering to policies. Demonstrated success in budget administration, inventory control, and schedule management.
Overview
7
7
years of professional experience
Work History
Head Housekeeper
Miany, LLC.
Coral Gables, FL
09.2023 - 10.2024
- Inspected and monitored housekeeping standards to ensure high quality of service.
- Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
- Developed and implemented training programs for new and existing staff members.
- Maintained up-to-date records of supplies, equipment, and cleaning materials.
- Ensured compliance with safety regulations in the workplace.
- Resolved customer complaints promptly and professionally.
- Conducted regular performance reviews with staff members to measure progress and set goals.
- Created schedules for housekeeping staff based on occupancy levels and special events.
- Provided guidance to team members to ensure proper completion of assigned tasks.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Scheduled preventative maintenance for all housekeeping equipment.
- Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
- Implemented cost savings initiatives within the department while maintaining high levels of cleanliness.
- Coordinated activities between different departments such as Front Office or Maintenance.
- Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
- Recruited new personnel when necessary using job postings or external recruitment agencies.
- Analyzed customer feedback surveys to identify areas needing improvement within Housekeeping Department operations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Organized supplies for use based on expected customer needs.
- pet cuties
Houskeeper
MAIDPRO SOUTH ΜΙΑΜΙ
Miami, FL
01.2023 - 09.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Sales Agent
Sale of dental supplements
Puerto Ordaz , Bolivar
07.2018 - 03.2019
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Monitored industry news, developments, and trends related to our products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Continuously met sales goals via strategic prospecting.
- Maximized market share by working with clients and building relationships.
- Processed orders through company system and coordinated product deliveries.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Direct Sales Agent
SURTIMEDICA DENTAL
Puerto Ordaz, Bolivar
06.2017 - 06.2018
- Directed distribution and marketing of dental equipment nationwide
- Developed relationships with customers to promote product awareness.
- Provided detailed information about products and services to prospects.
- Identified potential customers through cold calling and networking activities.
- Assisted in the development of marketing strategies for new products.
- Generated leads by attending trade shows, conferences, and other events.
- Negotiated sales contracts with clients and ensured timely payments.
- Conducted market research to identify customer needs and preferences.
- Analyzed customer feedback to evaluate product performance and make improvements.
- Maintained an up-to-date knowledge of competitors' offerings.
- Monitored industry trends to anticipate changes in consumer behavior.
- Created reports on sales figures, market trends, and competitive analysis data.
- Established a positive rapport with customers by providing exceptional service.
- Resolved customer complaints promptly and effectively.
- Met or exceeded monthly sales targets set by management.
- Attended training sessions to stay updated on product features and benefits.
- Performed administrative tasks such as tracking orders and updating records.
- Managed inventory levels to ensure availability of products for sale.
- Collaborated with colleagues from other departments to drive business growth.
- Prepared presentations for prospective clients showcasing company offerings.
- Participated in team meetings to discuss sales strategies and tactics.
- Visited potential and current customers at personal and business locations to promote products.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Leveraged expert sales and relationship-building abilities to exceed sales quota.
- Sold products and services in field for company.
- Demonstrated product features to align with customer needs.
- Discussed service levels with customers and potential upgrades.
- Wrote sales proposals, set up contracts and finalized deals.
- Hired and motivated high-performing sales team.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Skills
- Exceptional organization
- Staff evaluations
- Maintenance Scheduling
- Supply Inventory Management
- Work Inspection
- Sanitation Standards
- Task Delegation
- Job Planning
- Department coordination
- Guest Relations
- Training and mentoring
- Ordering cleaning supplies
Languages
Idiomas: español nativo. Inglés básico.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Head Housekeeper
Miany, LLC.
09.2023 - 10.2024
Houskeeper
MAIDPRO SOUTH ΜΙΑΜΙ
01.2023 - 09.2023
Sales Agent
Sale of dental supplements
07.2018 - 03.2019
Direct Sales Agent
SURTIMEDICA DENTAL
06.2017 - 06.2018
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