Summary
Overview
Work History
Education
Skills
Websites
Additional Relevant Experience
Timeline
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Bev Ryweck

Eden Prairie,MN

Summary

Results-oriented leader with over 10 years of experience in managing high-performing teams across financial services, E-commerce, and healthcare benefits. Expertise in coaching, operational optimization, and delivering exceptional customer support in both remote and in-office environments. Committed to enhancing team development and achieving business objectives through data-driven strategies and a strong focus on customer service excellence.

Overview

12
12
years of professional experience

Work History

Benefits Supervisor

Alerus Financial
01.2023 - Current
  • Lead a team of 14 Customer Support Specialists focused on assisting clients with HSA, FSA, and HRA accounts. Provide monthly coaching sessions and performance reviews to ensure high-quality service delivery.
  • Monitor key performance indicates (KPIs), quality control, and team metrics to optimize team performance and ensure consistent adherence to goals.
  • Handle escalated customer inquiries and issues, ensuring a swift and satisfactory resolution while maintaining high customer satisfaction.
  • Holds regular team meetings to discuss goals, metrics, challenges, and strategies for improving customer service and operational efficiency.

Loan Administration Manager

Wells Fargo
Minneapolis, MN
06.2020 - 05.2022
  • Managed a team of 15 specialty closers and funders across 8 nationwide markets in the Non-Agency Closing Department.
  • Supervised and coached team members on complex transactions and assisted with troubleshooting issues related to loan closings.
  • Oversaw workflow, reporting, and risk assessment, ensuring compliance with policies and procedures while maintaining high performance standards.

Sales Supervisor

iMedia Brands, Inc.
Eden Prairie, MN
04.2018 - 04.2020
  • Led a team of 26 Shopping Advisors in a fast-paced call center environment, managing team performance and customer interactions.
  • Analyzed metrics to ensure adherence to company guidelines and identified opportunities for improvement.
  • Provided weekly coaching through call reviews and feedback sessions, driving improved customer service and sales results.
  • Acted as the primary point of contact for complex research issues and special projects across multiple departments.

Senior Shopping Advisor

iMedia Brands, Inc.
Eden Prairie, MN
04.2013 - 03.2018
  • Mentored and coaching individual agents, helping them consistently exceed performance metrics.
  • Collaborated with departments including Executive Administration, Payroll, Marketing, and Product QA on cross-functional tasks and special initiatives.
  • Conducted random call analysis of outsourced sales agents to gather data, report trends, and identify training opportunities.
  • Proposed and implemented a new Sales Coach role to fill a leadership gap, improving team performance and communication.

Team Manager

Washington Mutual Bank
  • Cultivated and sustained partnerships with brokers, ensuring alignment with top-performing account representatives.
  • Managed a staff of 28 people consisting of Processors, Underwriters, Closers and various support staff.
  • Monitored underwriting and closing turn times, pipeline management, auditing and reviewing conditions.

Education

Coursework in Secondary Education -

University of Minnesota

Skills

  • Leadership and Team Development
  • Customer service
  • Cross-functional collaboration
  • Effective communication
  • Loan compliance
  • Team leadership
  • Performance coaching
  • Risk assessment
  • Business Relationship Management
  • CRM Systems: Salesforce
  • Workflow Optimization
  • Metrics & KPI Monitoring
  • Troubleshooting & Problem Solving
  • Communication
  • Coaching & Performance Management
  • Call Center Management

Additional Relevant Experience

  • Washington Mutual Bank, Team Manager
  • Citizens Home Mortgage, Assistant Vice President, Bloomington, MN

Timeline

Benefits Supervisor

Alerus Financial
01.2023 - Current

Loan Administration Manager

Wells Fargo
06.2020 - 05.2022

Sales Supervisor

iMedia Brands, Inc.
04.2018 - 04.2020

Senior Shopping Advisor

iMedia Brands, Inc.
04.2013 - 03.2018

Team Manager

Washington Mutual Bank

Coursework in Secondary Education -

University of Minnesota

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Bev Ryweck