Beverly Alston
Macon,GA
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
R1RCM
Milwaukee, WI
02.2025 - 04.2026
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed appointment scheduling efficiently, enhancing patient experience and operational workflow.
- Coordinated insurance verification tasks to optimize patient access and minimize delays in service.
Store Manager
AmeriCash Loans, LLC
Milwaukee, WI
08.2023 - 06.2024
- 1. Process loan
- 2. Underwriting
- 3. Verify documents
- 4. Take cash payments
- 5. Drawer reconciliation
- 6. Disbursement of checks
- 7. Scheduling
- 8. Verification of employment
- 9. Bank Verification
Assistant Manager
Woodspring Suites
Macon, GA
04.2021 - 06.2023
- Managed daily operations to ensure exceptional guest experiences and satisfaction.
- Streamlined check-in/check-out processes, improving efficiency and guest flow.
- Coordinated maintenance schedules to uphold facility standards and minimize downtime.
- Analyzed customer feedback to identify areas for service enhancements and operational improvements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Lead
Catherines
Macon, GA
09.2017 - 01.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Developed and maintained strong relationships with customers to drive repeat business.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
Claims Representative
Blue Cross Blue Shield
Hobart, IN
01.2016 - 07.2017
- Processed and reviewed medical claims for accuracy and compliance with industry regulations.
- Collaborated with healthcare providers to resolve discrepancies in claims submissions.
- Utilized claims management software to track and manage claim statuses effectively.
Sales Associate
Cato Corporation
Clinton, IA
04.2015 - 10.2015
- Delivered exceptional customer service to enhance shopping experiences and foster customer loyalty.
- Developed product knowledge to effectively communicate features and benefits, driving informed purchasing decisions.
- Implemented visual merchandising strategies that increased product visibility and appealed to diverse customer demographics.
- Greeted customers and helped with product questions, selections, and purchases.
Credit Analyst/ Collector
DM Service
Clinton, IA
02.2015 - 10.2015
- Responsibilities
- Reviewed credit reports to extend credit, made collection calls on past due accounts, credited accounts, set-up payment plans and took payments
Cashier
Target
Clinton, IA
11.2014 - 01.2015
- Duties: Customer service, balance sheets, cash drawer, refunds, Café and restock shelves.
Cook/Bartender
Best Friendz Klubhouse
Milwaukee, WI
07.2009 - 10.2014
- Cooked food, prepped food, order food supply, mixed drinks
Customer Service Rep
US Cellular
Waukesha, WI
11.2008 - 07.2009
- Duties: Answer incoming calls, assisting customers with accounts, taking payments, data entry, credit adjustments & customer service.
Administrative Assistant
Orkin Pest Control
Milwaukee, WI
06.2007 - 10.2008
- Duties: Answering multiple phone lines, assisting customers and technicians, accounts payable, accounts receivable, data entry, emails, payroll, inventory, distributing mail and refunds.
Clerical School Secretary
P.A. Professionals
Milwaukee, WI
08.2001 - 06.2007
- Duties: Answering multiple phone lines, assisting parents, staff and students. Entering information into the computer system, faxing, copying, distributing mail, data entry, spread sheets, emails, inventory, payroll, accounts payable and accounts receivable.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06.1990
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
R1RCM
02.2025 - 04.2026
Store Manager
AmeriCash Loans, LLC
08.2023 - 06.2024
Assistant Manager
Woodspring Suites
04.2021 - 06.2023
Shift Lead
Catherines
09.2017 - 01.2021
Claims Representative
Blue Cross Blue Shield
01.2016 - 07.2017
Sales Associate
Cato Corporation
04.2015 - 10.2015
Credit Analyst/ Collector
DM Service
02.2015 - 10.2015
Cashier
Target
11.2014 - 01.2015
Cook/Bartender
Best Friendz Klubhouse
07.2009 - 10.2014
Customer Service Rep
US Cellular
11.2008 - 07.2009
Administrative Assistant
Orkin Pest Control
06.2007 - 10.2008
Clerical School Secretary
P.A. Professionals
08.2001 - 06.2007
High School Diploma -
Chicago Vocational High School