Beverly Alvarado
Miami
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
20
20
years of professional experience
Work History
Bilingual Customer Service Representative
Liberty Mutual
Tampa
11.2004 - Current
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Handle escalated calls
- Act as a Spanish Interpreter for other Liberty Mutual departments
- Provide overflow support to Spanish Rewrite and Spanish Core
- Mentor for new hire representatives
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Madonna High School
Chicago, IL05-1985
Business Administration
DeVry Institute
Chicago, ILSkills
- Bilingual communication
- Customer service
- Product knowledge
- Conflict resolution
- Mentoring new hires
- Spanish interpretation
- Problem solving
- Call escalation resolution
License
20-44 Producer Insurance License - All States
Timeline
Bilingual Customer Service Representative
Liberty Mutual
11.2004 - Current
High School Diploma -
Madonna High School
Business Administration
DeVry Institute