Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Bryant

Youngstown,OH

Summary

Dedicated customer service advocate with proven skills in enhancing customer satisfaction and managing high call volumes. Committed to fostering long-term relationships through effective communication and adaptability.

Overview

3
3
years of professional experience

Work History

Customer Service Advocate

Youngstown Metropolitan Housing Authority
Youngstown, OH
01.2024 - 06.2025
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Adapted quickly to changing customer needs.
  • Managed high call volume during peak hours.
  • Built long-term, loyal customer relations.

Customer Service Representative

Jobs and Family Services
Youngstown, OH
01.2023 - 12.2023
  • Resolved customer inquiries efficiently, enhancing overall client satisfaction and service quality.
  • Developed rapport with customers through active listening skills.
  • Maintained detailed records of customer interactions.

Executive Assistant Trainee

Vantage Workforce Solutions
Youngstown, OH
08.2022 - 12.2022
  • Managed sensitive information with strict confidentiality in the office environment.
  • Screened calls.
  • Fostered positive work environment.

Education

No Degree - Certificates In: Microsoft Office Program

Vantage Workforce Solutions
Youngstown, OH
2024

Skills

  • Complaint handling
  • Assertiveness
  • Complaint resolution
  • Customer relationship management

Timeline

Customer Service Advocate

Youngstown Metropolitan Housing Authority
01.2024 - 06.2025

Customer Service Representative

Jobs and Family Services
01.2023 - 12.2023

Executive Assistant Trainee

Vantage Workforce Solutions
08.2022 - 12.2022

No Degree - Certificates In: Microsoft Office Program

Vantage Workforce Solutions
Beverly Bryant