Dedicated customer service advocate with proven skills in enhancing customer satisfaction and managing high call volumes. Committed to fostering long-term relationships through effective communication and adaptability.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Youngstown Metropolitan Housing Authority
Youngstown, OH
01.2024 - 06.2025
Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Adapted quickly to changing customer needs.
Managed high call volume during peak hours.
Built long-term, loyal customer relations.
Customer Service Representative
Jobs and Family Services
Youngstown, OH
01.2023 - 12.2023
Resolved customer inquiries efficiently, enhancing overall client satisfaction and service quality.
Developed rapport with customers through active listening skills.
Maintained detailed records of customer interactions.
Executive Assistant Trainee
Vantage Workforce Solutions
Youngstown, OH
08.2022 - 12.2022
Managed sensitive information with strict confidentiality in the office environment.
Screened calls.
Fostered positive work environment.
Education
No Degree - Certificates In: Microsoft Office Program
Vantage Workforce Solutions
Youngstown, OH
2024
Skills
Complaint handling
Assertiveness
Complaint resolution
Customer relationship management
Timeline
Customer Service Advocate
Youngstown Metropolitan Housing Authority
01.2024 - 06.2025
Customer Service Representative
Jobs and Family Services
01.2023 - 12.2023
Executive Assistant Trainee
Vantage Workforce Solutions
08.2022 - 12.2022
No Degree - Certificates In: Microsoft Office Program