Beverly Bunn
Palmyra,NY
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Wegmans
Newark, NY
07.2022 - Current
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Operated cash registers to process payments for goods and services.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and responded to informational requests.
- Maintained accurate records of transactions using the point-of-sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Skills
- Order coordination
- Drawer management
- Check processing
- Patience and composure
- Cash handling
- Customer complaint resolution
- Point-of-sale system
- Calm demeanor
- Phone etiquette
- Customer service
- Up-selling techniques
- Reliability and punctuality
- Customer inquiries
- Refund handling
- Product knowledge
- Adaptability and flexibility
- Financial shortage analysis
- Product recommendations
- Quality assurance
- Conflict resolution
- Customer satisfaction
- Customer focus
- Payment collection
- Issue escalation
- Basic math
- Telephone management
- Positive and professional
Timeline
Customer Service Cashier
Wegmans
07.2022 - Current