Beverly Childers
San Antonio,TX
Summary
Detail-oriented and customer-focused professional with 9+ years of experience in high-volume environments. Skilled in customer account support, billing, payment processing, and resolving issues efficiently. Strong communication, accuracy, and reliability with leadership experience. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender / Keyholder
The Hollow Bar
San Antonio, Texas
08.2020 - Current
- Managed high-volume customer interactions
- Processed payments and balanced registers
- Resolved customer concerns efficiently
- Performed opening/closing procedures
- Maintained cleanliness and organization of the bar area during shifts.
- Provided excellent customer service to enhance guest satisfaction.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed social media promotions to increase cliental and reach.
- Opened and closed store, ensuring security and proper cash handling.
- Managed inventory levels, organizing stock to enhance accessibility.
- Organized backroom storage areas to maximize efficiency of space utilization.
Bartender
Cantina Bar
03.2017 - 2019
- Delivered fast, accurate service
- Supported daily operations
- Opened and closed store, ensuring security and proper cash handling.
- Managed inventory levels, organizing stock to enhance accessibility.
- Trained new team members on store policies and operational procedures.
- Coordinated staff schedules to optimize productivity during peak hours.
- Implemented safety protocols to promote a secure work environment.
- Conducted performance evaluations to support employee development initiatives.
- Managed inventory levels and ordered supplies as needed for operations.
- Operated POS system to process customer purchases and returns.
- Balanced daily transactions against sales reports generated by POS system.
- Developed and maintained bar menus to enhance customer experience.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Bartender
Boneheadz Bar
San Antonio, Texas
01.2013 - 2016
- Established strong customer relationships to enhance patron loyalty.
- Maintained cleanliness of bar area, including tools and equipment.
- Crafted unique cocktails according to established recipes and standards.
- Organized backroom storage to optimize space utilization.
- Received shipments from vendors, ensuring proper stocking in designated locations.
- Verified register till accuracy at shift start and end.
- Trained new bartenders on drink preparation and operational procedures.
- Managed key holder responsibilities, including store opening and closing.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Served customers promptly, ensuring a high level of satisfaction.
Server
The Flying Saucer
San Antonio, Texas
03.2010 - 2012
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments to optimize guest satisfaction and service efficiency.
- Assisted with menu knowledge to enhance guest dining experience and recommendations.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
- Handled cash transactions and processed payments accurately and securely.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
- Provided excellent customer service to ensure satisfaction.
- Trained new staff on service protocols and restaurant policies effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
Store Manager
Hollywood Video
San Antonio, Texas
03.2008 - 2010
- Oversaw staff scheduling and operations to enhance efficiency.
- Managed customer issues and maintained detailed records.
- Trained and mentored team members to elevate customer service skills.
- Ensured accurate stock levels through diligent inventory management.
- Monitored staff performance and resolved issues promptly.
- Executed thorough opening, closing, and shift change procedures daily.
- Coached team members to improve job performance and productivity.
Education
High School Diploma -
John Jay High School
San Antonio, TX01-2008
Skills
- Customer account management
- Point of sale operations
- Time management
- Staff training
- Team building
- Effective communication
- Collaborative attitude
- Beverage preparation
- Bar operations management
- Outgoing personality
- Cash and credit transactions
- Mixology
- Food running
- Multitasking skills
- Billing and payment processing
- Data entry and record keeping
- Customer support and communication
- Administrative support
- Cash handling and reconciliation
- Microsoft Office proficiency
- Problem solving
Certification
Digital Marketing Certificate, Coursera
Additional Information
Family connection to CPS Energy through a retired employee, providing strong familiarity with the company's values and long-term career opportunities.
Timeline
Bartender / Keyholder
The Hollow Bar
08.2020 - Current
Bartender
Cantina Bar
03.2017 - 2019
Bartender
Boneheadz Bar
01.2013 - 2016
Server
The Flying Saucer
03.2010 - 2012
Store Manager
Hollywood Video
03.2008 - 2010
High School Diploma -
John Jay High School