BEVERLY COOK
Ross Dress for Less
Houston,USA
1
Certification
6
years of professional experience
Results-driven Assitant Store Manager with expertise in managing operations and implementing effective staff training programs. Strong organizational and leadership skills have led to enhanced operational efficiency and target achievement. Proven strategic planner and problem solver, focused on optimizing workflow processes.
Work History
Assistant Store Manager
1 Year 1 Month- Supervised daily operations, enhancing store performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Coordinated inventory management and restocking processes to maintain product availability.
- Resolved customer inquiries and complaints promptly to maintain a positive shopping experience.
- Evaluated employee performance and delivered targeted feedback and coaching.
- Created and implemented daily work schedules, optimizing task completion and team productivity.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Managed payroll activities including timesheets submission and approval process.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Planned and coordinated promotional events, driving increased customer traffic at store locations.
- Facilitated staff meetings to promote teamwork and communication.
Overnight coverage lead
5 Months- Coordinated with team members to complete stocking, product rotation, and cleaning tasks efficiently.
- Maintained leadership continuity by acting as manager on duty in absence of general manager.
- Addressed issues promptly to maintain operational continuity in absence of day shift managers.
- Resolved conflicts within teams promptly to maintain a positive work environment.
- Maintained up-to-date knowledge of industry best practices for management efficiency.
- Maintained open communication with store leadership and provided feedback to enhance operations.
Stock Controller
1 Year 7 Months- Utilized SRS for inventory management by conducting nightly back-stock counts, ensuring accurate inventory and removing damaged or expired products.
- Rotated perishable items to minimize waste, resulting in reduction of spoiled products and improved cost control.
- Restocked shelves and organized merchandise to enhance customer navigation and improve overall shopping experience.
- Supervised 6-9 partners overnight, ensuring effective team operations and task completion.
- Completed training in grocery, receiving, frozen, and dairy departments to enhance operational knowledge.
- Trained in Msr and MSI.
- Forklift and power Jack certified.
Total Store Sanitation Lead
1 Year 7 Months- Executed deep cleaning and disinfection of processing areas and departments, ensuring compliance with sanitation standards for equipment, fixtures, coolers, floors, and drains.
- Maintains proper documentation and certification of chemical handling and sanitation verification functions.
- Supervised team of 6 employees, managing departmental operations and ensuring adherence to Heb policies.
- Communicated maintenance needs and proposed process improvements to Store Leaders, facilitating timely resolutions to operational challenges.
- Used appropriate PPE to maintain a safe working environment.
Filter Technician
1 Year- Used pressure washer to effectively clean filters, enhancing air quality in restaurants.
- Maintained cleanliness of restaurant equipment to ensure optimal performance.
- Wear proper clothing to protect from chemicals used, have safety knowledge of chemicals and how to properly use them.
- Handled unloading and reloading of equipment, ensuring readiness for daily operations.
- Properly dispose of grease accrued from cleaning ventilation hoods.
- Maintained cleanliness in kitchen areas and disposed of trash properly to uphold hygiene standards.
Education
Certified Sterile Processing Technician - Sterile Processing
Skills
Retail/grocery operations
Problem solving
Staff supervision
training
coaching
Project planning
Employee engagement
Work planning and scheduling
Sales tracking
shrink reduction
records organization
Computer proficiency
Effective communication
Store reset
shelving
and recovery
Certification
Food Safety Manager 07/2024
Power Jack Certification HEB 07/2022
Forklift Certification HEB 07/2022
Timeline
Assistant Store Manager
Ross Dress for Less
07.2025 - CurrentRead More
Overnight coverage lead
HEB Grocery Store
09.2024 - 02.2025Read More
Stock Controller
HEB Grocery Store
02.2023 - 09.2024Read More
Total Store Sanitation Lead
HEB
07.2021 - 02.2023Read More
Filter Technician
HoodGuyz
06.2020 - 06.2021Read More
Nam
Certified Sterile Processing Technician from Sterile Processing
Read More