Open To Work
Beverly Degree Parence
Manager
Charlotte,USA
Summary
Manager with a strong track record in customer service and operations leadership. Oversaw staff training and maintained high standards in restaurant management and fulfillment center operations, consistently enhancing customer satisfaction and operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant Manager
Healthcare Services Group
Charlotte, NC
10.2025 - Current
- Assumed managerial responsibilities in manager's absence, overseeing daily operations and maintaining service quality
- Supervised staff to uphold service excellence and ensure adherence to company standards
- Trained new employees on operational procedures and customer service protocols to enhance team readiness
- Managed inventory and ordered supplies to maintain efficient workflow
Baking Processing Operator
Snyder's-Lance
Charlotte, NC
09.2021 - Current
- Enhanced production efficiency by monitoring and adjusting machine settings according to product specifications
- Coordinated with team members to ensure smooth workflow and address production challenges
- Documented production data accurately to enable trend analysis and identify potential improvements
Warehouse Worker
Amazon
Charlotte, NC
12.2025 - 04.2026
- Streamlined picking, packing, and shipping procedures to reduce order processing times
- Lifted materials up to 50 pounds regularly in warehouse environment
- Maintained accurate inventory movement records to support efficient stock management
Baker/Cashier
Publix Supermarkets
Charlotte, NC
12.2025 - 04.2026
- Baked breakfast pastries, bread, and cookies according to company recipes
- Scanned groceries and provided friendly service to enhance customer experience
- Labeled, priced, and stocked products to ensure availability and organization
Inbound Receiver
Burlington Stores
Charlotte, NC
02.2021 - 07.2021
- Verified and recorded received shipments to enhance inventory accuracy
- Unloaded trucks with team members to expedite receiving process
- Organized and distributed received items to streamline warehouse operations
Dietary Supervisor
Compass Group Management
Charlotte, NC
08.2019 - 04.2020
- Streamlined meal preparation processes to improve kitchen efficiency
- Maintained compliance with health and safety regulations to ensure safe food handling
- Boosted employee retention through targeted training, mentoring, and performance evaluations
Assistant Manager
Harris Teeter
Charlotte, NC
08.2016 - 08.2019
- Enhanced customer satisfaction by consistently producing high-quality baked goods
- Facilitated training and development of bakery staff to improve skill sets and service quality
- Managed inventory levels to optimize stock availability and reduce waste
Walmart Apparel Stocker
Walmart
Tega Cay, SC
02.2015 - 04.2015
- Organized stock shelves and transported merchandise to sales floor for efficient product availability
- Maintained clean area and organized product displays to enhance customer shopping experience
- Updated price tags to ensure accurate pricing and reflect current markdowns
Customer Service Representative
iQor
Charlotte, NC
04.2005 - 05.2012
- Resolved 100 escalated calls, ensuring satisfactory outcomes for customers and the company
- Improved customer satisfaction by addressing concerns promptly and providing accurate information
- Collaborated with team members to meet service goals
General Manager
Taco Bell
Gastonia, NC
10.2000 - 11.2003
- Crafted and executed strategic plans, focusing on business growth and profitability
- Managed daily operations, enhancing staff management, customer service, and financial performance
- Ensured compliance with health and safety regulations, safeguarding staff and customers
General Manager
Hardee's
Mount Holly, NC
03.1999 - 09.2000
- Managed daily operations, focusing on staff management, customer service, and financial outcomes
- Maintained compliance with company policies and procedures
Education
Early Childhood Education (A.A.S.) -
Central Piedmont Community College
Charlotte, NC06-1987
Skills
- Restaurant operations
- Operational efficiency
- Supply chain management
- Team management
- Leadership skills
- Housekeeping skills
- New hire training
- Safety monitoring
- Quality control
Certification
- ServSafe, Present
- Driver's License, Present
Timeline
Warehouse Worker
Amazon
12.2025 - 04.2026
Baker/Cashier
Publix Supermarkets
12.2025 - 04.2026
Assistant Manager
Healthcare Services Group
10.2025 - Current
Baking Processing Operator
Snyder's-Lance
09.2021 - Current
Inbound Receiver
Burlington Stores
02.2021 - 07.2021
Dietary Supervisor
Compass Group Management
08.2019 - 04.2020
Assistant Manager
Harris Teeter
08.2016 - 08.2019
Walmart Apparel Stocker
Walmart
02.2015 - 04.2015
Customer Service Representative
iQor
04.2005 - 05.2012
General Manager
Taco Bell
10.2000 - 11.2003
General Manager
Hardee's
03.1999 - 09.2000
Early Childhood Education (A.A.S.) -
Central Piedmont Community College
Work Preference
Job Search Status
Open to workDesired start date: Immediately