Beverly Estrada
Carrollton,Tx
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Gala Formal
04.2021 - 10.2024
- Assist the store manager in planning and implementing strategies to attract customers
- Monitor and maintain store inventory
- Evaluate employee performances and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Analyze consumer behavior and adjust product positioning
- Handle customers complaints
- Research emerging products and use information to update the store's merchandise
Sales Lead
Gala Formal
08.2019 - 04.2021
- Training new members of the sales team
- Manage the sales process from initial contact through to close
- Answering question from the sales staff
- Monitoring sales performances and addressing issues when necessary
- Selling products or helping sales staff negotiate and close deals
- Handle customer queries and complaints
Keyholder
Gala Formal
11.2017 - 08.2019
- Assisting in the opening and closing of the store
- Cover the sales floor zone and ensure that assigned areas are up to visual standards
- Assisting store cashiers at peak periods
- Team up with co-workers to ensure proper customer services
Sales Associate/Cashier
Gala Formal
06.2015 - 11.2017
- Greet and assess customers' needs
- Ensure high levels of customer satisfaction through excellent sales services
- Maintain on-stock and presentable condition assigned areas
- Remain knowledge of products offered and discuss available options
- Process POS (point of sales) purchases
- Handle orders and returns of merchandise
Education
BS - Arts, Technology, and Emerging Communication
University of Texas at Dallas
Associates of Science -
Brookhaven College
Skills
- Computer Proficiency
- Time Management
- Communication
- Attention to Details
- Customer Service
- Critical Thinking
- Adaptability
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Gala Formal
04.2021 - 10.2024
Sales Lead
Gala Formal
08.2019 - 04.2021
Keyholder
Gala Formal
11.2017 - 08.2019
Sales Associate/Cashier
Gala Formal
06.2015 - 11.2017
Associates of Science -
Brookhaven College
BS - Arts, Technology, and Emerging Communication
University of Texas at Dallas
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