Haley Mckinney
Princeton
Summary
Dynamic Project Manager with a strong background in customer service and team training. Proven track record of Managing Projects from conception to completion while driving Productivity and Enhancing team performance. Eager to leverage skills in a Challenging Environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Shell Gas Station
Rich Creek
07.2025 - 03.2026
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new team members on service standards and procedures.
- Handled customer inquiries and resolved issues to enhance service experience.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented quality control measures to uphold company standards.
Driver
Professional Transportation INC.
Bluefield
10.2024 - 06.2025
- Operated company vehicles to transport Rail road crew members safely and efficiently to their designed location. Rather picked up, Dropped off, etc.
- Maintaining logs of each destination.
- frequently feeling up, checking thoroughly on each vehicle before and after each pick up and drop off.
- Helping crew member with bags, etc. that they may intend to carry for their routes as they could take up to 8- hours to a full weekend depending on their designed location, job duties.
Delivery Driver
U.S.Pack
Princeton
05.2022 - 10.2024
- Delivered packages to designated locations efficiently and safely.
- Inspected vehicles for maintenance needs before each shift.
- Communicated with dispatch to confirm delivery schedules and routes.
- Loaded and unloaded packages to ensure proper handling and safety.
- Ast/Lead Shift Manager: Sched. Routes, etc. 6 days a week. (In personal vehicle. 300-600 miles daily)
- Navigated various routes while adhering to traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Checked tires for proper inflation before leaving on each route.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Conducted emergency vehicle repairs to restore safety and dependability.
Online Customer Representative
STARTEK
Myrtle Beach
08.2021 - 05.2022
- Assisted customers with inquiries and product information via online chat.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated Customers on products and services response times and efficency.
- Monitored online platforms for customer feedback and escalated issues as needed.
- Resolved Customer complaints in a timely manner.
- Followed up on customer inquiries not immediately resolved.
Key Carrier
Dollar General
Rock
08.2020 - 12.2021
- Assisted in managing inventory levels and stock replenishment processes.
- Trained new team members on store policies and customer service standards.
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Monitored cash register operations and maintained accurate financial transactions.
- Stocked shelves with merchandise and kept store clean and organized.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
- Followed opening and closing procedures as outlined by the manager.
- Organized backroom stock areas according to company guidelines.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted and balanced registers.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Education
High School -
PikeView High School
Princeton, WV01-2018
Skills
- Cash Handling
- Point-of-sale system operation
- POS [Type] proficiency
- Customer service
- High volume transactions
- Sales
- Receipt and refund issuance
- Coupons and gift cards
- Coin counting
- Cash drawer balancing
- Store merchandise handling
- Store merchandise stocking
- Price changes
- Order monitoring
- Product bagging
- Spirit, wine and beer expertise
- Heavy lifting
- Cleaning and sanitizing
- Shelf-cleaning
- Store cleanliness and appearance
- Money management
- Computer proficiency
- Computer literate
- Basic math skills
- Good telephone etiquette
- Excellent verbal communication
- Cold calling
- Staff training
- Coaching and mentoring
- Lead development
- Reports and documents
- Customer direction
- Home delivery scheduling
- [Product or Service] knowledge
- Product bagging
Timeline
Assistant Manager
Shell Gas Station
07.2025 - 03.2026
Driver
Professional Transportation INC.
10.2024 - 06.2025
Delivery Driver
U.S.Pack
05.2022 - 10.2024
Online Customer Representative
STARTEK
08.2021 - 05.2022
Key Carrier
Dollar General
08.2020 - 12.2021
High School -
PikeView High School