Beverly Gibson
Warren,MI
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Bob Scherl AAA General Agency
Shelby Township , MI
06.2005 - 02.2020
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Hazel Park High School
Hazel Park, MI06-1992
Skills
- Account updating
- Scheduling
- Complaint resolution
- Product promotion
- Team development
- Appointment scheduling
Timeline
Customer Service Representative
Bob Scherl AAA General Agency
06.2005 - 02.2020
High School Diploma -
Hazel Park High School
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