Beverly Gibson
Ludington,MI
Overview
20
20
years of professional experience
1997
1997
years of post-secondary education
Work History
Server
Old Hamlin
Ludington, Michigan
04.2023 - Current
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Managed guest orders accurately using restaurant POS system.
- Handled guest inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest satisfaction and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Client Services
Serenity Point Recovery
Marne, Michigan
11.2016 - 01.2026
- Ensured compliance with applicable laws and regulations pertaining to private client services.
- Coordinated daily activities of the client services team, ensuring that all tasks were completed on schedule.
- Identified potential risks associated with client services operations.
- Maintained accurate records of all assessments, progress notes, service plans and other documents related to client services.
- Maintained up-to-date knowledge of industry trends and best practices related to client services and account management functions.
- Identified opportunities to improve processes related to client services.
- Completed paperwork related to client services rendered within required timelines.
Central Files Clerk
Choices Recovery
South Bend, IN
12.2018 - 11.2019
- Processed client intake forms and maintained accurate records.
- Assisted in scheduling appointments for clients and staff.
- Managed confidential client information in compliance with privacy regulations.
- Organized office supplies and ensured efficient workflow in the reception area.
- Supported billing processes by verifying insurance information and payments.
- Collaborated with team members to streamline administrative tasks regularly.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored and directed work of lower-level clerks.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
Deputy Executive Director for Client Services
best Drug Rehabilitation
Manistee, Michigan
02.2017 - 11.2018
- Led strategic planning initiatives to enhance rehabilitation program effectiveness.
- Managed daily operations and staff performance within treatment facilities.
- Coordinated training sessions for clinical staff on best practices in addiction recovery.
- Facilitated communication between departments to streamline workflows and processes.
- Mentored junior staff, fostering professional development and skill enhancement.
- Managed recruitment processes from job postings through onboarding new employees.
- Coordinated and supervised the day-to-day operations of the organization.
- Supervised special projects related to fundraising activities or other programmatic needs.
- Resolved customer complaints or escalated them when appropriate according to established protocols.
- Provided guidance on personnel matters including employee relations issues and disciplinary actions.
- Responsible for ensuring compliance with all applicable laws such as labor laws, health codes, safety regulations.
- Assisted Executive Director in developing long-term strategic planning initiatives.
- Participated in industry events to stay abreast of trends that may impact the organization's success.
- Monitored progress towards goals set by Executive Director while providing feedback on performance metrics.
- Ensured that all legal requirements were met by implementing necessary changes in organizational structure.
- Oversaw the development of annual operating plans and budgets in collaboration with Executive Director.
- Served as a liaison between executive team members and board of directors for communication purposes.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Dispersement
Narconon Arrowhead
Canadian, OK
06.2006 - 08.2015
- Led team development and training programs for staff at rehabilitation center.
- Managed operations to ensure compliance with industry standards and regulations.
- Oversaw budget planning and resource allocation for multiple programs.
- Coordinated outreach initiatives to promote addiction recovery services in the community.
- Fostered partnerships with local organizations to expand support networks for clients.
- Implemented best practices in therapeutic methods and staff performance evaluations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Coordinated resources across departments to maximize productivity levels.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Ensured compliance with all relevant regulations, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
General Education Degree
Sulphur Springs, TXSkills
- Customer service
- POS system management
- Food safety compliance
- Order accuracy
- Team collaboration
- Conflict resolution
- Time management
- Record keeping
- Attention to detail
- Effective communication
- Problem solving
- Positive and professional
Timeline
Server
Old Hamlin
04.2023 - Current
Central Files Clerk
Choices Recovery
12.2018 - 11.2019
Deputy Executive Director for Client Services
best Drug Rehabilitation
02.2017 - 11.2018
Client Services
Serenity Point Recovery
11.2016 - 01.2026
Director of Dispersement
Narconon Arrowhead
06.2006 - 08.2015
General Education Degree