Beverly Joyner
Elk Grove,CA
Summary
Dynamic and results-driven professional with extensive experience at AT&T, excelling in distribution operations and customer service. Proven track record in enhancing productivity through innovative process improvements and effective team training. Skilled in dispatch software and conflict resolution, ensuring timely deliveries and high customer satisfaction.
Overview
2009
2009
years of professional experience
Work History
Dispatcher
Sacramento Regional Transit
- Monitored transit operations to ensure timely vehicle dispatching and adherence to schedules.
- Coordinated communication between operators, maintenance teams, and customer service for efficient service delivery.
- Utilized computer-aided dispatch systems to track vehicles in real time and optimize routes.
- Assisted in resolving passenger inquiries and complaints while maintaining a high level of customer service.
- Implemented process improvements for incident reporting, enhancing response times and operational efficiency. Insure payroll is correct for all employees.
Supervisor of Distribution Operations
AT&T
Sacramento, CA
04.1976 - 07.2008
- Supervised daily distribution operations to ensure timely deliveries and optimal workflow.
- Trained staff on safety protocols and operational efficiency best practices.
- Monitored inventory levels and coordinated restocking processes to minimize disruptions.
- Implemented process improvements that enhanced productivity and reduced errors in order fulfillment.
- Led initiatives to enhance customer satisfaction through improved service delivery standards.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
Education
Professional Cooking School
Leaderwolff Culinary Academy
Sacramento, CA12.1995
High School Diploma -
Norte Del Rio
North Sacramento, California 06.1967
Skills
Customer service
Decision-making
Active listening
Attention to detail
Dispatch software
Stress tolerance
Dispatching procedures
Prioritizing calls
Updating logs
Route planning
Schedule coordination
Route navigation
Work order management
Communication equipment operation
Dispatching field personnel
Incident reporting
Traffic monitoring
Conflict resolution
Verifying coverage
Multitasking and organization
Team collaboratin
Record keeping
Emergency protocols
Equipment management
Workflow prioritization
Monitoring field personnel
Critical thinker
Radio communication
Training new hires
Call handling
Shift coordination
Vehicle coordination
Adjusting routes
Driver communication
Critical thinking
Teamwork and collaboration
Route planning and adjustment
Dispatch recordkeeping
Timeline
Supervisor of Distribution Operations
AT&T
04.1976 - 07.2008
Dispatcher
Sacramento Regional Transit
Professional Cooking School
Leaderwolff Culinary Academy
High School Diploma -
Norte Del Rio