Beverly Lyons
Tucson,AZ
Summary
Diligent
Professional shopping expert with history of delivering high-quality, personalized services to meet diverse client needs. Proven ability to navigate online platforms and curate product selections to enhance customer satisfaction. Known for collaborative work style and adaptability to changing client demands, ensuring seamless and efficient service.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Instacart Shoppers
01.2017 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Server
Kettle Restaurant
01.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05-1994
Skills
- Cash handling
- Guest engagement
- Hospitality and accommodation
- Upbeat and outgoing attitude
- Decision-making
Timeline
Server
Kettle Restaurant
01.2022 - 12.2024
Online Personal Shopper
Instacart Shoppers
01.2017 - Current
High School Diploma -
Sunnyside High School
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