Beverly Marshall
Bedias,TX
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
20
20
years of professional experience
Work History
Election Office Clerk
Grimes County
Anderson, TX
03.2021 - Current
- Organized and secured confidential records for 21,000 residents, safeguarding sensitive information.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Lead election employees as well as I.T.support
- Entered data into Grimes County systems with careful attention.
- Answered phones and routed calls, ensuring efficient communication for Grimes County office staff.
- Updated customer accounts information in the database system accurately.
Owner
Marshall Menus Catering Services
Magnolia, TX
05.2008 - 08.2011
- Catered special occasions
- Created innovative recipes to enhance presentation of menu items at catered events.
- Prepared Specialty Meals for families
- Delivery services
- Communicated with planners and servers on menu changes and service timing.
- Inspected kitchens before and after each event to ensure cleanliness was maintained throughout the duration of a function.
Bank Branch Manager
First CommunityBank
Tomball, Texas
09.2006 - 07.2008
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Supervised teller workflows, cash controls, and vault balancing procedures.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Resolved customer concerns using clear communication and professional judgment.
- Monitored compliance with banking policies, audit standards, and security requirements.
- Maintained confidentiality of all banking records and transactions.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Education
Some College (No Degree) - Business Management And Health Information Mgmt.
Lee College
Baytown, TXSkills
- Records management
- Confidential records
- Database management
- Data entry
- Database entry
- File organization
- Filing systems
- Attention to detail
- Customer service
- Call routing
- Telephone reception
- Scheduling coordination
- Office management
- Administrative support
- Basic accounting
- Bookkeeping
- Payroll and accounts payable and receivable
- Time management
- Problem solving
- Office software
- Team collaboration
- Verbal communication
- Professional and mature
- Problem solving
- Office software
- Customer management
Timeline
Election Office Clerk
Grimes County
03.2021 - Current
Owner
Marshall Menus Catering Services
05.2008 - 08.2011
Bank Branch Manager
First CommunityBank
09.2006 - 07.2008
Some College (No Degree) - Business Management And Health Information Mgmt.
Lee College