BEVERLY NORTON
OWINGSVILLE,KY
Summary
Experienced Medical Billing Management and Administration Professional experienced optimizing productivity, efficiency and service quality across the revenue cycle . Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
AR Supervisor
ROM Technologies, Inc
10.2021 - 01.2023
- Present
- Manage collection activities such as negotiating with past-due accounts, referring account to collection agencies, and sending follow-ups
- Ensure that operational criterion is reflected in accounts receivable functions
- Update receivables by monitoring and coordinating all processing performed on orders that are delivered daily including transactions such as bank remittances
- Contribute essential information to adhere to strategic goals of company
- Direct and lead others in department
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Billing Specialist
Kentucky Counseling Center
03.2014 - 08.2021
- Claims management
- Zendesk Management and Follow-Up
- Update fee schedules and codes in billing system
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Medicaid Billing Specialist
Pathology and Cytology Labs
02.2004 - 01.2014
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
Education
Associate of Applied Science - Healthcare Administration
Muskegon Community College
Muskegon, MICertification - CSPR Certified Specialist Payment & Reimbursement
HFMA
New York, NY04.2023
Certification - CRCR Certified Revenue Cycle Representative
HFMA
New York, NY03.2023
Skills
- Teamwork and Collaboration
- Training and Development
- Critical Thinking
- Organization and Time Management
- Decision-Making
- Excel
- Excellent Communication
- Team Building
- MS Office
- G-Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Spanish
Limited Working
Software
NextGen
Therapy Notes
Tebra
ECW
DrChrono
EZClaims
Best Notes
ClaimMD
BrightTree
Quote
The best preparation for tomorrow is doing your best today
H. Jackson Brown, Jr.
Interests
Reading
Golf
Traveling
Cooking
Timeline
AR Supervisor
ROM Technologies, Inc
10.2021 - 01.2023
Billing Specialist
Kentucky Counseling Center
03.2014 - 08.2021
Medicaid Billing Specialist
Pathology and Cytology Labs
02.2004 - 01.2014
Associate of Applied Science - Healthcare Administration
Muskegon Community College
Certification - CSPR Certified Specialist Payment & Reimbursement
HFMA
Certification - CRCR Certified Revenue Cycle Representative
HFMA