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Beverly Rogers
Customer Service
Atlanta,GA
Work Preference
Summary
Experienced professional known for achieving performance goals and enhancing team effectiveness. Strong background in managing office operations and developing communication protocols that improve patient engagement and service delivery.
Overview
2026
2026
years of professional experience
Work History
Sales Manager
Wyndham Hotel and Resorts
Peachtree City, GA
- Developed and implemented sales strategies to maximize revenue across all hotel locations.
- Trained and mentored junior sales staff to enhance performance and achieve targets.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Cultivated relationships with corporate clients to secure long-term partnerships.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Front Office Coordinator
Iaculli Orthodontics
Roswell, GA
01.2012 - 01.2026
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed front office operations, ensuring compliance with HIPAA regulations and patient confidentiality.
- Implemented electronic health record system, improving accessibility of patient information for staff.
- Trained new staff on office procedures and software applications to enhance team efficiency.
- Developed patient communication protocols to improve engagement and satisfaction rates.
- Collaborated with clinical teams to streamline referral processes and improve patient care pathways.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Collect patient and client documents and information upon referral.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Increased appointment adherence by implementing proactive reminder system.
Food and Beverage Manager
Wyndham Hotels and Resorts
Peachtree City, GA
10.1993 - 03.2010
- Oversaw daily operations of food and beverage outlets, ensuring exceptional guest experiences.
- Developed and implemented standard operating procedures to enhance service efficiency.
- Managed vendor relationships, negotiating contracts for quality supplies at competitive prices.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Newnan High School
Newnan, GASkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Accomplishments
- Named "Manager of the Quarter" 2003
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Safety Committee
I was in charge of the safety committee for my hotel. I led meetings once a month and we discussed any and all ways to ensure safety protocols were in place for all staff members as well as external customers.
Timeline
Front Office Coordinator
Iaculli Orthodontics
01.2012 - 01.2026
Food and Beverage Manager
Wyndham Hotels and Resorts
10.1993 - 03.2010
Sales Manager
Wyndham Hotel and Resorts
High School Diploma -
Newnan High School