Beverly Summerour
Euless,Texas
Summary
I am an enthusiastic, self motivated, reliable, responsible, and hard-working person. I am a mature teamworker and adaptable to all challenging situations. Iam able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
8
8
years of professional experience
Work History
Senior Client Service Operations Agent
United Healthcare
Dallas, TX
05.2022 - Current
- Demonstrates great depth of knowledge/skills in own function
- Works with team to solve complex problems
- Actively manages inventory to meet SLA guidelines
- Proven ability to collaborate with other internal partners to resolve issues. I am currently interning with the email team to provide assistance with customer issues.
Customer Care Specialist
XPO Logistics - LTL
North Richland Hills, TX
09.2020 - 05.2022
- I accepted ownership of customer needs and worked internally on behalf of the customer
- Identified the causes of problems and take appropriate resolution steps
- Entered data accurately for all customer interactions
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Service Operations Lead
CSC ServiceWorks
Irving, TX
05.2018 - 02.2020
- Led team operations department by effectively collaborating with senior leaders
- Was recognized as top performer within the team.
Customer Service Associate
CSC ServiceWorks
Irving, TX
11.2017 - 05.2018
- Communicated with management and responded to customer inquiries daily
- Coordinated internal teams and resolved department issues
- Always met customer service and performance goals
- Recognized as a top tier lead
- Promoted to Operations Lead in under one year.
Customer Service Operations Supervisor
Central Security Group
Irving, TX
05.2016 - 04.2017
- Directed daily call center operations and productivity
- Resolved customer inquiries and complaints
- Achieved number one team ranking throughout the entire company.
Customer Service Operations Lead
Cagney Global Logistics
Irving, TX
04.2017 - 11.2017
- Updated carrier databases with daily shipping information
- Emailed and coordinated daily with suppliers and carriers' point
- Notated any damaged shipments
- Achieved top performer ranking within my position.
Education
BACHELOR OF SCIENCE IN ADMINISTRATION -
UNITED STATES ARMED FORCES
Skills
- Microsoft Products
- Phone handling
- Service Oriented
- Issue Resolutions
- Senior Management Collaboration
Timeline
Senior Client Service Operations Agent
United Healthcare
05.2022 - Current
Customer Care Specialist
XPO Logistics - LTL
09.2020 - 05.2022
Customer Service Operations Lead
CSC ServiceWorks
05.2018 - 02.2020
Customer Service Associate
CSC ServiceWorks
11.2017 - 05.2018
Customer Service Operations Lead
Cagney Global Logistics
04.2017 - 11.2017
Customer Service Operations Supervisor
Central Security Group
05.2016 - 04.2017
BACHELOR OF SCIENCE IN ADMINISTRATION -
UNITED STATES ARMED FORCES
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