Beverly Turner
Matteson,IL
Summary
Detail-orientated, attentive, service professional seeking new opportunities with 15+ years of problem-solving for clients and end-users. With an accomplished background, excellent interpersonal communication skills display sincerity, commitment, and dedication to serving others.
Overview
25
25
years of professional experience
Work History
FC Associate
Amazon
Matteson, IL
12.2021 - Current
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Individual Provider/CNA
Illinois Dept. Of Human Services Rehabilitation
Chicago Heights, IL
03.2014 - 06.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Performed wound care for stages 1-4 with successful healing.
Technical Training & Support Coordinator
Tec Services Consulting Inc
Naperville, IL
03.2006 - 03.2014
- Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
- Maintain proper client and program participant records, ensuring they contain current information and remain well organized and categorized.
- Created and implemented new training initiatives such as online modules, interactive software, language labs, and online programs, assuring continuous training to employees to promote long-term excellence.
- Trained and mentored over 50 new personnel hired to fulfill various roles
Computer Technician
United Parcel Service
Chicago, IL
01.2000 - 03.2006
- Traveled to various companies to install hardware and software needed to print packaging labels along with training individuals on how to use software and hardware effectively
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Handled high volume of incoming calls for 300+ users in a call center setting, responded to support requests from end-users by patiently walking individuals through basic troubleshooting tasks or net-opting into their computer to resolve problems.
Education
Certification - A+ Certification Computer Repair
Allied Computer Training Center
Lincolnwood, Il06.1999
Bachelor of Arts - Business Administration
Governors State University
University Park, IL05.2024
Associate of Science - Associate of Science
Prairie State College
Chicago Heights, IL05.2022
Certification And Certificates - EMT-B, CNA, CPR CERTIFICATION
Prairie State College
Chicago Heights, IL05.2013
Skills
- A Computer Repair/Troubleshooting and Problem Solving
- Software and Hardware Installation
- Excellent Communication skills
- Problem-Solving Skills
- Strong Organization Skills
- Microsoft Office
- Reservation Software
- Client Support
- Customer Satisfaction
- Sabre Software
Affiliations
Delta Sigma Theta Sorority, Inc. Lambda Chapter Public Service Sorority
Timeline
FC Associate
Amazon
12.2021 - Current
Individual Provider/CNA
Illinois Dept. Of Human Services Rehabilitation
03.2014 - 06.2020
Technical Training & Support Coordinator
Tec Services Consulting Inc
03.2006 - 03.2014
Computer Technician
United Parcel Service
01.2000 - 03.2006
Certification - A+ Certification Computer Repair
Allied Computer Training Center
Bachelor of Arts - Business Administration
Governors State University
Associate of Science - Associate of Science
Prairie State College
Certification And Certificates - EMT-B, CNA, CPR CERTIFICATION
Prairie State College