Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Beverly Turner

Matteson,IL

Summary

Detail-orientated, attentive, service professional seeking new opportunities with 15+ years of problem-solving for clients and end-users. With an accomplished background, excellent interpersonal communication skills display sincerity, commitment, and dedication to serving others.

Overview

25
25
years of professional experience

Work History

FC Associate

Amazon
12.2021 - Current
  • Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Individual Provider/CNA

Illinois Dept. Of Human Services Rehabilitation
03.2014 - 06.2020
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Performed wound care for stages 1-4 with successful healing.

Technical Training & Support Coordinator

Tec Services Consulting Inc
03.2006 - 03.2014
  • Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
  • Maintain proper client and program participant records, ensuring they contain current information and remain well organized and categorized.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs, and online programs, assuring continuous training to employees to promote long-term excellence.
  • Trained and mentored over 50 new personnel hired to fulfill various roles

Computer Technician

United Parcel Service
01.2000 - 03.2006
  • Traveled to various companies to install hardware and software needed to print packaging labels along with training individuals on how to use software and hardware effectively
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Handled high volume of incoming calls for 300+ users in a call center setting, responded to support requests from end-users by patiently walking individuals through basic troubleshooting tasks or net-opting into their computer to resolve problems.

Education

Certification - A+ Certification Computer Repair

Allied Computer Training Center
Lincolnwood, Il
06.1999

Bachelor of Arts - Business Administration

Governors State University
University Park, IL
05.2024

Associate of Science - Associate of Science

Prairie State College
Chicago Heights, IL
05.2022

Certification And Certificates - EMT-B, CNA, CPR CERTIFICATION

Prairie State College
Chicago Heights, IL
05.2013

Skills

  • A Computer Repair/Troubleshooting and Problem Solving
  • Software and Hardware Installation
  • Excellent Communication skills
  • Problem-Solving Skills
  • Strong Organization Skills
  • Microsoft Office
  • Reservation Software
  • Client Support
  • Customer Satisfaction
  • Sabre Software

Affiliations

Delta Sigma Theta Sorority, Inc. Lambda Chapter Public Service Sorority

Timeline

FC Associate

Amazon
12.2021 - Current

Individual Provider/CNA

Illinois Dept. Of Human Services Rehabilitation
03.2014 - 06.2020

Technical Training & Support Coordinator

Tec Services Consulting Inc
03.2006 - 03.2014

Computer Technician

United Parcel Service
01.2000 - 03.2006

Certification - A+ Certification Computer Repair

Allied Computer Training Center

Bachelor of Arts - Business Administration

Governors State University

Associate of Science - Associate of Science

Prairie State College

Certification And Certificates - EMT-B, CNA, CPR CERTIFICATION

Prairie State College

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Beverly Turner