Beverly Upshaw
Baltimore,MD
Summary
Results-driven professional skilled in administrative operations and customer service, adept at managing complex schedules and executing large-scale events. Expertise in coordinating logistics and support for contractor accounts, contributing to organizational efficiency and positive stakeholder engagement.
Overview
14
14
years of professional experience
Work History
ACCOUNT SALES ASSOCIATE
Home Depot
Baltimore, MD
12.2023 - 05.2026
- Managed relationships with more than 50 contractor accounts while providing responsive customer service and ensuring timely follow-up on project needs
- Resolved customer concerns through collaboration with multiple departments to ensure timely solutions
- Prepared accurate quotations and pricing documentation, ensuring clear communication of product availability and delivery schedules
- Provided administrative support for contractor accounts by organizing project details and maintaining schedules.
CO-FOUNDER and CAMPUS ADMINISTRATOR
Baltimore Urban Studies
Baltimore, MD
04.2021 - 05.2024
- Managed day to day administrative operations for an educational facility
- Executed educational events by arranging venues, transportation, catering, lodging, schedules, and logistics to enhance participant experience
- Acquired in-kind donations to enhance program offerings and community engagement
- Coordinated travel arrangements for in-house and visiting faculty to facilitate smooth program operations
- Guided volunteers through onboarding, training and scheduling steps
- Coordinated maintenance, vendor services, safety inspections and building operations
- Tracked office supplies and managed inventory within strict monthly budget to ensure operational efficiency
- Scheduled team meetings, booked travel for staff, and took clear notes during staff meetings
- Supported operational needs and team objectives through part-time work
ASSISTANT to DIRECTOR OF DEVELOPMENT/OFFICE COORDINATOR
Hope Academy
Minneapolis, MN
08.2014 - 11.2017
- Coordinated executive support for Director by managing complex calendar, scheduling meetings, and overseeing daily operations to enhance organizational efficiency
- Acted as primary point of contact for internal staff, external stakeholders, and community partners, fostering effective communication and ensuring timely follow-up
- Managed logistics for meetings, special projects, and monthly departmental events from planning through execution, ensuring seamless operations and stakeholder engagement
VOLUNTEER
01.2012 - 12.2021
- Trained and empowered volunteers through hands-on workshops and mentoring, fostering leadership and commitment
- Planned and executed seminars, retreats, and events for 10-500 attendees, ensuring successful engagement and experience
- Publicly spoke at seminars and coached attendees
- Collaborated with and oversaw event and speaking teams
- Developed seminar materials, powerpoints and tailored event decor
- Acquired and booked venues and catering options
- Facilitated building acquisition and renovation project for church, enhancing community space
Education
Certificate - Office Technology
Aurora University
Aurora, IL01-1995
One Year of Course Work -
Faith College
Ankeny, IA08-1994
Skills
- Sales support
- Customer Service
- Project implementation
- Administrative Support
- Event Planning
- MS Teams
- Office 365
- Communication
Timeline
ACCOUNT SALES ASSOCIATE
Home Depot
12.2023 - 05.2026
CO-FOUNDER and CAMPUS ADMINISTRATOR
Baltimore Urban Studies
04.2021 - 05.2024
ASSISTANT to DIRECTOR OF DEVELOPMENT/OFFICE COORDINATOR
Hope Academy
08.2014 - 11.2017
VOLUNTEER
01.2012 - 12.2021
Certificate - Office Technology
Aurora University
One Year of Course Work -
Faith College