Beverly Villeda
Riverside,IL
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Jewel Osco. Recognized for streamlining processes and fostering a positive work environment, contributing to increased sales and operational efficiency. Adaptable and detail-oriented, committed to excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Store Associate
Aldi
Lombard, IL
01.2024 - Current
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Assistant Manager
Golden Palace Banquet
Chicago, IL
01.2020 - 01.2025
- Streamlined event operations by efficiently setting up tables, chairs, and other equipment.
- Maintained a safe and sanitary work environment by adhering to all relevant health and safety regulations, ensuring the well-being of guests and staff members.
- Proactively identified areas for improvement within the banquet department''s processes or practices leading to enhanced productivity.
- Enhanced guest satisfaction by providing exceptional banquet setup and service.
ECOM Manager's Assistant
Jewel Osco
Westmont, IL
12.2022 - 08.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined e-commerce processes, improving customer satisfaction and increasing sales revenue.
Cashier
Jewel Osco
Stickney, IL
04.2020 - 12.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor Of Social Work - Social Work
University of Illinois At Urbana-Champaign
Champaign, ILAssociate Of Arts - Social Work
Triton College
River Grove, IL05.2023
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Team collaboration
- Organization
- Active listening techniques
- Flexible schedule adaptability
- Time management mastery
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Aldi
01.2024 - Current
ECOM Manager's Assistant
Jewel Osco
12.2022 - 08.2024
Cashier
Jewel Osco
04.2020 - 12.2022
Assistant Manager
Golden Palace Banquet
01.2020 - 01.2025
Bachelor Of Social Work - Social Work
University of Illinois At Urbana-Champaign
Associate Of Arts - Social Work
Triton College