Beverly Westermann
Llano,Texas
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
10
10
years of professional experience
Work History
Head Cashier
Lowe's
Marble Falls, Texas
10.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved payment issues promptly.
- Trained new cashiers on register operations and customer service standards.
- Monitored store inventory levels and communicated restocking needs to management.
- Ensured a clean and organized checkout area for improved customer experience.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
Infant Teacher
Learning Path Childcare
Marble Falls, Texas
01.2019 - 10.2021
- Created engaging lesson plans for infants to promote early learning.
- Facilitated daily activities to encourage social and emotional development.
- Observed and documented children's progress and behaviors consistently.
- Maintained a safe and clean environment in accordance with childcare standards.
- Collaborated with parents to discuss children's needs and development milestones.
- Implemented age-appropriate activities that fostered cognitive skills and creativity.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
Activity Coordinator
Celeste Care
Llano, Tx
01.2016 - 11.2019
- Coordinated logistics including venues, supplies, and schedules for events.
- Organized events and activities for diverse groups and demographics.
- Developed engaging programming that promoted participation and community involvement.
- Implemented safety protocols during events to ensure participant well-being.
- Trained volunteers and staff on event procedures and customer service standards.
- Organized recreational activities to promote social interaction among participants.
- Coordinated transportation arrangements for field trips or special events.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Conducted daily evaluations of program activities to ensure that objectives are met.
- Ensured safety protocols were adhered to during all activities.
- Managed inventory and ordered new supplies for activities when stock was running low.
Education
High School Diploma -
Galena Park High School
Galena Park, TX05-1988
Skills
- Point-of-sale operation
- Inventory management
- Payment processing
- Customer service
- Cash handling
- Event coordination
- Team leadership
- Communication skills
Timeline
Head Cashier
Lowe's
10.2019 - Current
Infant Teacher
Learning Path Childcare
01.2019 - 10.2021
Activity Coordinator
Celeste Care
01.2016 - 11.2019
High School Diploma -
Galena Park High School
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