Martese Collins
Wichita
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Productive and organized worker with expertise use. Stays focused after long hours of detail-oriented work and remains accurate.
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, including measuring and cutting materials, operating equipment, and following work instructions.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Head Cashier/ Manager
Lowe's
Wichita
01.2025 - 03.2025
- Oversaw cash handling procedures for accuracy and compliance.
- Managed daily cash register operations and transactions smoothly.
- Assisted customers with purchases and provided exceptional service.
- Trained new cashiers on register systems and customer service protocols.
- Processed returns and exchanges following company policies accurately.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Helped customers find specific products, answered questions, and offered product advice.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Store Specialist
Quick Trip
Wichita
04.2024 - 09.2024
- Managed inventory levels and organized stock for efficient product retrieval.
- Assisted customers with product inquiries and resolved issues promptly.
- Operated point-of-sale systems and processed transactions accurately.
Solar Specialist
Encor
Wichita
01.2023 - 11.2023
- Assisted clients in understanding solar energy solutions and benefits.
- Conducted site assessments to evaluate solar installation feasibility.
- Collaborated with engineers to design customized solar energy systems.
- Educated customers on system operation and maintenance procedures.
- Managed project timelines to ensure timely installations and customer satisfaction.
- Developed training materials for new team members on solar technologies.
- Researched industry trends to recommend innovative solar products and services.
- Conducted site visits to assess roof conditions, access to sunlight, and other factors that could affect the installation of a solar system.
- Analyzed customer's energy requirements to determine the most cost-effective solar system configuration.
- Researched available incentives offered by local governments or utility companies.
- Prepared detailed proposals outlining recommended system designs, costs, and timelines for completion.
- Maintained accurate records of all projects including customer information, system configurations, materials used.
- Monitored changes in technology that could improve existing systems or provide additional options for future projects.
- Performed quality assurance checks throughout the installation process to ensure all components were correctly installed.
- Educated customers about proper use of their solar systems and how they can maximize efficiency and savings from them.
- Created customized financing plans tailored to each customer's individual needs.
- Collaborated with contractors on the installation of solar systems in accordance with industry standards.
- Inspected customers' homes and businesses to develop detailed solar installation quotes.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
- Leveraged contacts with satisfied customers to generate referrals and new business.
- Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.
- Maintained schedules of appointments with prospective and established customers.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
- Selected solar energy products, systems and services according to electrical energy requirements, site conditions, price and other factors.
- Prepared and delivered polished and professional customer presentations.
Food/Machine Specialist
Sam’s club
Wichita
12.2021 - 11.2022
- Operated machinery to assist in product handling and display setup.
- Maintained equipment cleanliness and performed routine safety checks.
- Supported team members by organizing tools and materials for daily tasks.
- Set up multiple machines for simultaneous operations.
- Loaded and unloaded materials from machines as required by job order.
- Monitored machine operation and made necessary adjustments or repairs as needed.
- Documented all maintenance activities including repairs and replacements performed on the machines.
- Prepared reports detailing all work completed during shift hours.
- Recorded data pertaining to production processes including cycle times and quality control results.
- Controlled machine operations to complete precise, high-quality work.
- Kept parts within close tolerances of design standards to maintain optimal quality.
- Changed out aging tools, fixtures and offsets.
Education
East High School
Wichita, KsSkills
- Cash handling
- Inventory management
- Point-of-sale operation
- Equipment maintenance
- Machine operation
- Time management
- Attention to detail
- Effective communication
- Heavy lifting
- Maritime transport loading
- Tagging
- Hand truck safety
- Warehouse safety
- Package labeling
- Shipping and receiving
- Loading and unloading
- Team supervision
- Problem resolution
- Inventory tracking
- Quality control
- Problem solving
- Project planning
- Assembly procedures
- Shop machinery operation
- Power tool operation
- Tooling maintenance
- Precision measuring
- Quality control inspection
- Mechanical assembly
- Customer service
- Team building
- Pallet building
- Shipment receiving
- Workplace cleanliness
- Materials handling
- Business ethics
- Work Planning and Prioritization
- Stock management
- Product inspection
- Task prioritization
- Communication skills
- Supply ordering
- Store opening and closing
- Warehouse operations
- Data entry
- Cash management
- Strategic thinker
- Project estimation
- Cutting and shearing
- Hand tool proficiency
- Power tool use
- Install work
Timeline
Head Cashier/ Manager
Lowe's
01.2025 - 03.2025
Store Specialist
Quick Trip
04.2024 - 09.2024
Solar Specialist
Encor
01.2023 - 11.2023
Food/Machine Specialist
Sam’s club
12.2021 - 11.2022
East High School