Beverly Winstead
Bailey,North Carolina
Summary
Dynamic Patient Access Representative with a proven track record at ECU Beaufort Healthcare, excelling in insurance verification and patient registration. Demonstrated exceptional customer service and adaptability in high-pressure situations, ensuring compliance with HIPAA regulations while enhancing operational efficiency. Committed to delivering quality care and improving patient experiences.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Representative
ECU Beaufort Healthcare
11.2021 - 03.2025
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification procedures, enhancing accuracy of patient benefits information.
- Collected copays
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted patients with inquiries regarding services, demonstrating strong communication and customer service skills.
Business Analyst
UNC Rex Healthcare
08.2018 - 11.2019
- Analyzed business processes to identify inefficiencies and recommend improvements for operational workflows.
- Collaborated with cross-functional teams to gather requirements and define project scope for system enhancements.
- Developed comprehensive documentation, including business requirements and process flow diagrams, ensuring clarity and alignment.
- Conducted data analysis using advanced Excel functions to support decision-making and reporting initiatives.
Registration/Scheduling Analyst
Nash Health Care
05.2011 - 07.2018
- Analyzed scheduling data to optimize resource allocation and enhance operational efficiency.
- Developed and maintained comprehensive scheduling reports using advanced scheduling software.
- Collaborated with departments to resolve scheduling conflicts and ensure seamless operations.
- Trained team members on best practices for utilizing scheduling tools and systems effectively.
- Identified process improvements to reduce scheduling errors and increase accuracy in staff assignments.
Patient Service Representative
Nash Health Care
08.2001 - 05.2011
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Education
High School Diploma -
West Edgecombe
Rocky Mount, NCSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Certification
Certification Ambulatory Billing and ICD-9 coding
Cerner Software Trained
EPIC Software Trained
Timeline
Patient Access Representative
ECU Beaufort Healthcare
11.2021 - 03.2025
Business Analyst
UNC Rex Healthcare
08.2018 - 11.2019
Registration/Scheduling Analyst
Nash Health Care
05.2011 - 07.2018
Patient Service Representative
Nash Health Care
08.2001 - 05.2011
High School Diploma -
West Edgecombe