Beverly Woodall
Sumner,GA
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Seasoned Collections Agent with a proven track record in managing complex accounts, resolving disputes and facilitating payment arrangements. Possess strong negotiation skills coupled with profound knowledge of data management systems and regulatory compliance. Noteworthy for improving debt recovery rates and reducing delinquency percentages through strategic planning and customer engagement efforts. Showcases unwavering commitment to maintaining professionalism in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Collections Agent
Live Oak Financial Inc.
Albany, GA
11.2023 - Current
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Advised delinquent debtors on strategies for debt repayment.
- Arranged debt repayment, or established schedules for repayment, based on the debtor's financial situation.
- Received payments and posted amounts to debtors' accounts.
- Upheld privacy and security requirements for customer information.
- Monitored customer accounts for changes in financial status or contact information.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- I answer debtor questions regarding account discrepancies or problems.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Updated account status and maintained accurate records of all collection activities.
Collections Agent
Union Credit Corp.
Albany, GA
02.2008 - 01.2020
- Provided training and guidance to new collections staff on best practices and company policies.
- Adhered to all applicable laws, regulations, and company policies.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Maintained accurate records of collection activities in database system.
- Conducted skip tracing activities to locate delinquent customers.
Assistant Manager/Collections Agent
Award Finance Inc.
Albany, GA
03.2004 - 11.2007
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collections on past-due accounts.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Negotiated credit extensions and waivers when necessary.
- Initiated legal action against delinquent customers when necessary.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Education
High School Diploma -
Worth County High School
Sylvester, GA06-1985
Skills
- Fair debt practices
- Collections process improvement
- Debt management
- Repayment negotiations
- Repayment plan structuring
- Delinquent account management
Timeline
Collections Agent
Live Oak Financial Inc.
11.2023 - Current
Collections Agent
Union Credit Corp.
02.2008 - 01.2020
Assistant Manager/Collections Agent
Award Finance Inc.
03.2004 - 11.2007
High School Diploma -
Worth County High School
Similar Profiles
MORGAN DIHELMORGAN DIHEL
Educational Aide at Live Oak Unified School DistrictEducational Aide at Live Oak Unified School District
Milton Ty HuserMilton Ty Huser
President at Live Oak ConstructionPresident at Live Oak Construction
Aimee WardAimee Ward
Food Service Manager at Live Oak Charter SchoolFood Service Manager at Live Oak Charter School
Madison BentleyMadison Bentley
Hospice RN Case Manager at Healthcare Support Staffing (Alive Hospice)Hospice RN Case Manager at Healthcare Support Staffing (Alive Hospice)
Ty'Lana AndersonTy'Lana Anderson
Personal Care Assistant at Geneva's Caring HandsPersonal Care Assistant at Geneva's Caring Hands