Beverly Mora
San Diego,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Senior Diabetic Supply Customer Service Rep IV
Medtronics, Inc.
San Antonio, TX
01.2010 - 02.2024
- Managed the order, reorder, and processing of consumable supplies for patients utilizing the company's diabetes pump therapy.
- Ensured compliance with HIPAA guidelines
- Coordinated with payers to ensure successful claim submission and payment.
- Coordinated with providers to ensure maintenance of necessary medical documentation.
- Participant in company's work at home program for 10 years
- Maintained all deliverables consistently at a level exceeding standard requirements.
- Upselling Medtronic products while increasing the total revenue for yearly AOP.
- Participated in successful launch of management of a pilot text messaging campaign.
- Maintained an exceptional productivity level as well as providing exceptional quality.
- Employee of the year-2012
- Employee of the Quarter-Q3 2015 & Q4 2018
- Employee of the month-March 2016
- Fully trained on Guardian Connect CGM Monitoring System
- Fully Trained on 630g, 770g, & 780g Medtronic Insulin Pump.
Education
High School Diploma -
United High School
Laredo, TX05-2005
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Payment Facilitation
- Adherence To High Customer Service Standards
- Merchandise Upselling
- Proficient in MS Office, to include Outlook, Word, Power Point and Excel
- Adaptive Team Player
- Active listening Skills
- Energetic Attitude
- Strong organizational skills
- Centricity, Toolbox, Carecentrix portals, various other payor portals
- Initiative-taking
Affiliations
- Make monthly Donations to Non Profit Organizations.
- Volunteer in finding homes for puppies that are abandoned or have been abused.
- Very passionate to rescue and save animals.
Timeline
Senior Diabetic Supply Customer Service Rep IV
Medtronics, Inc.
01.2010 - 02.2024
High School Diploma -
United High School
Some College (No Degree) -
San Antonio College
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