
Dynamic Process Assistant at Amazon with a proven track record in self motivation and leadership. Expert in optimizing workflows and mentoring teams, enhancing problem-solving capabilities. Recognized for improving inventory accuracy and exceeding ticket resolution speed. A self-starter dedicated to continuous improvement and customer satisfaction, proficient in Microsoft Office.
• Ensured customer satisfaction by stowing inventory in a timely manner.
• Joined the inbound problem solve team and learning Ambassador team in March 2021.
• Worked my way up problem solve through all outlets including Damage Land, ISS (Inbound Seller Support), and IOL (Inventory in Odd Locations.
• Trained associates in stow, water spider, IB PS, Damage Land, ISS, and IOL.
• Three years experience investigating selling partner inquiries through direct personal communications in ISS.
• Safeguarding selling partners, customers, and Amazon from fraud, counterfeit, and abuse through inventory investigation in ISS.
• Collaborating with internal business stakeholders and providing them with corrective actions, rectifying defects and providing root cause analyses.
• Locate discrepancies in inventory and correct them.
• Exceeded speed of ticket resolutions in ISS.
• Working both independently and collaboratively to meet ticket quotas, resolve inventory problems, and locate inventory throughout the building.
• Provide quality assurance through my role in Damage Land.