Beyonce Franklin
Killeen,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
Austin, TX
10.2023 - 03.2024
- Ensured compliance with all local laws regarding car sales activities.
- Maintained detailed records of all new car sales, inventory, and customer information.
- Increased new and used car sales.
- Coordinated with marketing team to develop effective campaigns for boosting new car sales.
- Developed and implemented new car sales strategies to maximize profits.
Customer Service Representative
Teleperformance
Killeen, TX
06.2022 - 07.2023
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Customer Service Representative
GC Services
Killeen, TX
11.2020 - 02.2022
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Medical Assistant - Medical/Nursing
Cybertex Institute
Killeen, TX02-2025
Skills
- Call center experience
- Critical thinking
- Data entry
- Appointment scheduling
- Sales closing
- Payment processing
- Customer service
- Email management
- Product knowledge
- Call center procedures
- Business development
Timeline
Customer Service Representative
Alorica
10.2023 - 03.2024
Customer Service Representative
Teleperformance
06.2022 - 07.2023
Customer Service Representative
GC Services
11.2020 - 02.2022
Medical Assistant - Medical/Nursing
Cybertex Institute
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