Beyonce’ Kinston
Monroe,NC
Summary
Highly skilled Service Support Specialist with background in providing top-notch customer service and resolving complex technical issues. Strengths include problem-solving, multitasking, and strong communication skills. Previous work experience has demonstrated the ability to improve customer satisfaction levels and enhance overall operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Support Specialist
Old Republic Home Warranty
Charlotte, NC
06.2022 - Current
- Use job-related software to prepare contract forms, issue service discontinuance orders and process change of address orders.
- Collaborate with cross-functional teams to ensure seamless integration between applications to improve business processes.
- Work remotely exemplifying exceptional productivity, time management and organizational skills and technical proficiency to ensure optimal performance.
- Provide exceptional customer service by offering tailored solutions and making appropriate account adjustments to resolve customer issues.
- Retain up-to-date knowledge of company products, services, and policies.
- Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Identify trends in customer inquiries and recommended changes accordingly.
Pharmacist Assistant
Mednorth Urgent Care
Wilmington , NC
06.2019 - 04.2020
- Followed company policies and procedures relating to HIPAA compliance.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Received, processed and entered prescription orders into pharmacy database.
- Collaborated with pharmacists to resolve medication discrepancies ensuring patient safety and well-being.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Sales Associate
Victoria's Secret
Wilmington , NC
05.2019 - 08.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC05-2021
Skills
- Data Analysis
- Security protocols
- Billing and claims processing
- Clinical Authorizations
- Service order processing
- Cross-functional collaboration
- Customer account management
- Data entry
- HIPAA compliance
- ComtTIA Certification
Timeline
Service Support Specialist
Old Republic Home Warranty
06.2022 - Current
Pharmacist Assistant
Mednorth Urgent Care
06.2019 - 04.2020
Sales Associate
Victoria's Secret
05.2019 - 08.2019
Associate of Arts -
Cape Fear Community College
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