Beyva Martinez
Naples,FL
Summary
Results-driven Housekeeping Supervisor with expertise in staff training, customer complaint resolution, and quality inspection. Proven ability to optimize workflows and enhance team performance to exceed cleanliness standards.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Bellasera Hotel
Naples, FL
04.2022 - 01.2026
- Supervised daily housekeeping operations to maintain hotel cleanliness standards.
- Trained staff on cleaning procedures and safety protocols for guest rooms.
- Inspected rooms and public areas for cleanliness and proper maintenance.
- Managed inventory of cleaning supplies and ordered replacements as needed.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Housekeeper
Bellaser
Naples, Fl
01.2017 - 04.2022
- Maintained cleanliness and organization in guest rooms and common areas.
- Operated cleaning equipment and utilized safe cleaning products effectively.
- Cleaned and sanitized guest rooms according to established standards.
- Assisted with laundry operations, ensuring cleanliness and organization of items.
- Reported maintenance issues promptly to enhance guest experience.
- Organized cleaning supplies and equipment for optimal workflow efficiency.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Mexican Taqueria
Taco-chon
Naples, FL
01.2015 - 01.2017
- Prepared ingredients following safety and sanitation guidelines for food preparation.
- Operated kitchen equipment efficiently to ensure smooth meal production.
- Kept inventory of food supplies, reporting shortages to management promptly.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness of workstations, adhering to health regulations consistently.
- Supported menu development by providing feedback on ingredient quality and availability.
- Trained new staff on food preparation techniques and kitchen procedures effectively.
- Ensured all ingredients used were fresh before using them in meal preparations.
- Performed general cleaning duties such as sweeping floors or emptying garbage cans.
- Followed health codes when handling food products by wearing protective clothing including hats, gloves and aprons.
- Prepared food items according to recipes and instructions.
Education
High School Diploma -
Colegio Distrital Republica De Costarica
Bogota-Colombia12-1995
Skills
- Staff training
- Customer complaint resolution
- Team supervision
- Workflow optimization
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Housekeeping Supervisor
Bellasera Hotel
04.2022 - 01.2026
Housekeeper
Bellaser
01.2017 - 04.2022
Mexican Taqueria
Taco-chon
01.2015 - 01.2017
High School Diploma -
Colegio Distrital Republica De Costarica