Summary
Overview
Work History
Education
Skills
Timeline
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BEZUAYEHU MELESE

Arlington,VA

Summary

Results-driven Location Manager with expertise in customer handling and conflict resolution. Proven track record of enhancing operational efficiency and driving customer satisfaction in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Location Manager

Park America LLC
Washington, District of Columbia
2023.08 - Current
  • Managed daily operations of parking facilities and ensured compliance with company standards.
  • Coordinated staff schedules and assignments to optimize operational efficiency and coverage.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Analyzed financial reports to identify areas for improvement in operational efficiency.

Assistant Manager

U Street Park America LLC
Washington, District of Columbia
2022.08 - 2023.06
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved conflicts between team members in an effective manner.

IT Professional

wisetek USA
Hyattsville, MD
2021.04 - 2021.05

Wisetek Solutions Inc

# Basic Audit

Microsoft NAVISION /MICROSOFT DINAMICS NAV/

#Tech Audit

#Verification center

#Refurb Department – CTO (Configure to Order)

Booted each machine into Windows 10 PE Operating System

Repaired Dell, Lenovo, and HP brand Laptops

Loaded Apple Operating System on Apple Laptops

Loaded Windows 10 Pro onto Dell, Lenovo, and HP laptops

Tested Laptops to ensure they are operating properly.

Checked Apple Laptops to ensure that they are not locked from previous owner

#In System Erasure / Wiping Area

Wiped SSD and Hard Drives with certificate using WipeDrive software

Parking Attendant

Park America, Inc.
Washington , DC
2018.03 - 2020.03

Tracked all changes in the computer system to keep records current and accurate.

· Input client information into spreadsheets and company database to provide supervisor with quick access to essential client data.

· Answered questions to clients and supervisors.

Education

Associate of Science - Information Technology Professional

CTI Career Technical Institute (CTI)
Washington Dc
05.2021

Bachelor of Science - in Computer Science

Hilcoe School of Computer Science & Technology
Ethiopia
07.2009

Associate of Science - in Computer Training

Atlanta Computer Training College
Ethiopia
08.2002

Skills

Excellent customer handling

Active listening and Communication

Teamwork

Networking

Computer Repairing and Maintenance

Solid Understanding of mobile device and operating system (IOS, Android, Window)

Timeline

Location Manager

Park America LLC
2023.08 - Current

Assistant Manager

U Street Park America LLC
2022.08 - 2023.06

IT Professional

wisetek USA
2021.04 - 2021.05

Parking Attendant

Park America, Inc.
2018.03 - 2020.03

Associate of Science - Information Technology Professional

CTI Career Technical Institute (CTI)

Bachelor of Science - in Computer Science

Hilcoe School of Computer Science & Technology

Associate of Science - in Computer Training

Atlanta Computer Training College
BEZUAYEHU MELESE