Stacy Dicker
South Portland,ME
Summary
Results-driven Location Manager with expertise in optimizing operations and enhancing team performance. Known for excellent communication and customer service skills, leading to improved workflow and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Location Manager
Dave's World
10.2024 - Current
- Manage daily operations to ensure seamless location functionality.
- Oversee job scheduling and assigned technicians to optimize workflow.
- Oversee inventory management, ensuring accurate stock levels and timely replenishment.
- Handling customer inquiries and resolving issues professionally.
- Developed and maintained relationships with local vendors for supply procurement.
- Maximized cash flow by implementing efficient invoicing and payment collection practices.
- Facilitated one-on-one meetings with employees to enhance communication and address individual concerns.
- Facilitated informal feedback sessions and coaching to enhance team performance.
- Assisted in budgeting and cost control measures for location expenses.
Counter Sales Representative
Johnstone Supply
10.2022 - 10.2024
- Managed customer interactions at the counter, providing assistance in person, over the phone, and via email.
- Achieved high customer satisfaction by efficiently processing orders and sourcing parts promptly.
- Managed product ordering for showroom while ensuring cleanliness and organization.
- Executed audit reports for freight and cash box transactions.
- Assisted commercial team with job assignments and follow-ups on sales. Created rooftop quotes to support sales efforts.
Hardlines Assistant Store Manager
Dick's Sporting Goods, Inc
01.2017 - 10.2022
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented merchandising strategies to enhance product visibility and increase sales.
- Analyzed inventory levels, optimizing stock management to minimize shrinkage.
- Assisted in traveling to various locations to conduct inventory assessments. Supported new location openings through on-site visits and inventory management.
- Directed operations across all hardlines departments and managed ship-from-store logistics.
Education
High School Diploma -
Shead High School
Eastport, MESkills
- Customer service mindset
- Proficient in office program
- Marketing and Merchandising
- Self-driven and motivated
- Excellent time management skills
- Excellent communication
- Teamwork and collaboration
- Organizational skills
- Relationship building
- Problem-solving abilities
- Team building
- Punctual and dependable
- Continuous improvement
Timeline
Location Manager
Dave's World
10.2024 - Current
Counter Sales Representative
Johnstone Supply
10.2022 - 10.2024
Hardlines Assistant Store Manager
Dick's Sporting Goods, Inc
01.2017 - 10.2022
High School Diploma -
Shead High School