BHABANI SHANKAR TRIPATHY

• Led a cross-functional program valued between $5M and $7M, utilizing .NET and Microsoft Azure to create a centralized platform for age and identity verification, managing data for 37 million active consumer profiles to enhance direct and personalized digital engagement.
• Developed and implemented data-driven strategies that improved service performance metrics, earning recognition from senior leadership for their strategic impact on engagement.
• Successfully launched new services tailored to customer needs, allowing us to stay ahead of the competition.
• Proactively identified and mitigated potential engagement risks, preventing issues, and ensuring successful project outcomes, which led to a noticeable reduction in project delays.
• Employed advanced analytical tools to track and adjust project progress, achieving a 100% success rate in meeting client objectives while optimizing budget and resources for maximum productivity and profitability.
• Implemented a proactive maintenance and deployment strategy that significantly increased software efficiency and reduced downtime by 99%, greatly improving system reliability and customer satisfaction.
• Fostered teamwork among sales, delivery, and operations, achieving a 4.5/5 OTACE and a perfect 10/10 NPS for client satisfaction, which boosted repeat business.
• Evaluated performance data after engagements to pinpoint improvement areas and implement strategies for enhancing future project quality and effectiveness.
• Managed multiple delivery teams, providing coaching, supervision, and technical mentorship, while also overseeing capacity management, priority assignments, skill enhancement, and performance management.

• Supported and executed simultaneous delivery of various web-based & Windows-based applications utilizing Microsoft Technologies.
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
• Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
• Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
• Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
• Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
• Managed three project teams in waterfall environment, realizing success through application of SDLC methodologies and exceptional leadership skills.