BHAGJINDER SINGH
Puyallup
Summary
Front-of-house hospitality leader with experience managing high-volume operations in fast-paced airport environments. Proven ability to lead teams, deliver premium guest experiences, and maintain operational excellence under pressure. Background includes airport operations and hospitality leadership at SeaTac Airport. Skilled in team development, service recovery, labor management, and compliance with strict airport and safety standards.
Overview
14
14
years of professional experience
Work History
Front of House / Shift Manager
Brewtop Social & Salty's at the SEA
SeaTac Airport, WA
03.2024 - Current
- Lead front-of-house operations in a high-volume airport environment, ensuring premium guest experiences
- Supervise, coach, and develop team members to maintain strong service standards
- Manage staffing levels, shift execution, and labor costs during peak hours
- Resolve guest concerns and ensure service recovery
- Coordinate with kitchen and bar teams for efficient service flow
- Support inventory control and cost management
- Ensure compliance with health, safety, and airport regulations
Commercial Vehicle Operator
Multiple Carriers
Seattle, WA
04.2021 - 03.2024
- Managed time-sensitive logistics and deliveries under strict schedules
- Maintained compliance with safety and operational regulations
- Demonstrated reliability, accountability, and decision-making
- Coordinated route planning and problem-solving
- Maintained accurate records and documentation
Sales & Tech Manager
CLEAR
Seattle, WA
02.2018 - 09.2020
- Oversaw airport operations and ensured compliance with TSA standards
- Supervised and trained staff to deliver excellent customer service
- Analyzed performance metrics to improve efficiency
- Managed high-volume customer interactions
Tech Lead
CLEAR
Seattle, WA
03.2017 - 02.2018
- Supported biometric systems and technical troubleshooting
- Maintained system accuracy and operational uptime
Sales Ambassador
CLEAR
Seattle, WA
08.2016 - 03.2017
- Delivered customer service and supported secure identity verification
- Maintained compliance with airport protocols
Morning Cook
Wolfgang Puck
Seattle, WA
10.2014 - 08.2016
- Prepared and executed high-quality breakfast service
- Managed inventory and ensured food safety standards
Crew Member
McDonald's
Seattle, WA
04.2014 - 08.2016
- Provided customer service and food preparation in fast-paced environment
Crew Member
Jack in the Box
Kent, WA
07.2012 - 11.2013
- Supported front counter, drive-thru, and customer service operations
Education
Associate of Arts - Biology
Highline College
Skills
- Microsoft Excel
- PowerPoint
- SharePoint
- Leadership
- Training & Development
- Team Building
LANGUAGES
English
Punjabi
Hindi
Urdu
CORE COMPETENCIES
- Front of House Operations
- Guest Experience Excellence
- Team Leadership & Coaching
- Conflict Resolution
- Labor Scheduling & Cost Control
- Airport Compliance
- Inventory Management
- POS Systems
- Cross-Functional Coordination
Timeline
Front of House / Shift Manager
Brewtop Social & Salty's at the SEA
03.2024 - Current
Commercial Vehicle Operator
Multiple Carriers
04.2021 - 03.2024
Sales & Tech Manager
CLEAR
02.2018 - 09.2020
Tech Lead
CLEAR
03.2017 - 02.2018
Sales Ambassador
CLEAR
08.2016 - 03.2017
Morning Cook
Wolfgang Puck
10.2014 - 08.2016
Crew Member
McDonald's
04.2014 - 08.2016
Crew Member
Jack in the Box
07.2012 - 11.2013
Associate of Arts - Biology
Highline College