Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhakti Niroula

Summary

Resourceful adaptable and driven leader with strong work ethic adept at enhancing production quality with strengths in communication and collaboration and exceptional insight and knowledge of Outbound and Flow, committed to providing efficient and high-quality support in a methodical and organized manner. Proactive and hardworking team player with focused mentality and rigorous approach with remarkable understanding of the operation. Good recordkeeping, data entry and process management skills, as well as forward-thinking and fastidious about maintaining optimal standards.

Overview

4
4
years of professional experience

Work History

Process Guide

Amazon
01.2023 - Current
  • Help the department by working as Process Guide, clearing the jams and covering the andons throughout the day.
  • Report the safety hazards to the Area Manager.

Learning Ambassador

Amazon
11.2021 - Current
  • Ensure the day to day running of Outbound Pack and Sort Departments including safety, priority shipment processing, staffing and overall supervision of associates, as well as assisting the Area Manager to fulfill production goals during both peak and non-peak periods.
  • Ensure that Standard Work Sequence for processing units is consistently followed, as well as coach associates as needed and develop associates in direct roles such as Pack, Rebin and Induct.
  • Ensure a successful department performance, through tracking, reporting and feedback of associates performance to provide a high level quality control, eliminating downtime to maximize production by proactively building and managing key working relationships.
  • Utilize active listening and communication skills to address associates concerns and escalate issues to leadership when needed to diminish process lags.
  • Supervise and motivate team work to maximize the department performance by developing the best protocols and practices following Standard Work.
  • Keep assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents, as well as adhere closely to safety procedures in daily operations and report hazards or accidents to management.

Tier I, Fulfillment Associate.

Amazon
08.2020 - Current
  • Receive and understand work orders to determine the type and quantity of items ordered by customers to gather and organize merchandise for distribution into appropriate envelopes or boxes after ensuring conformance, as well as checking the condition of the items and conform to quality specifications.
  • As a Sorter, induct items into trays on conveyor system and remove items from tray and place into a bin to be packed.
  • Communicate product and equipment failure to leadership and reliable departments.
  • Process and fulfill orders quickly and accurately in order to meet and exceed daily, weekly and monthly production goals and rates set by company.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
08.2026

Associate of Applied Science - Information Technology

Gwinnett Technical College
Lawrenceville, GA
08.2020

Skills

  • Customer service
  • Technical Troubleshooting
  • Windows XP/Vista
  • Call center experience
  • People skills
  • Time management
  • Multitasking
  • Reliable and trustworthy
  • Coordination
  • Working collaboratively
  • Team management
  • Team building
  • Active listening
  • Clerical
  • Organizational skills
  • Decision-making
  • Conflict resolution
  • Project planning
  • Training & Development
  • Critical thinking
  • Data management

Timeline

Process Guide

Amazon
01.2023 - Current

Learning Ambassador

Amazon
11.2021 - Current

Tier I, Fulfillment Associate.

Amazon
08.2020 - Current

Bachelor of Science - Information Technology

Western Governors University

Associate of Applied Science - Information Technology

Gwinnett Technical College
Bhakti Niroula