Bhoomi PATEL
Wichita Falls,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hilton
Wichita Falls, USA
09.2024 - Current
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Managed cash drawer responsibly throughout shift.
- Assisted with luggage handling for incoming guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Kept records of room availability and guest accounts, manually or using computers.
Education
High School Diploma -
RIDER HIGH SCHOOL
Wichita Falls, TX05.2024
Skills
- Front desk operations
- Payment processing
- Cash handling
- Guest relations
- Customer service
- Check-in procedures
- Lobby maintenance
Accomplishments
FLORAL ART LIKE FLOWERS AND MAKE ARANGEMENTS.
Languages
- English, Professional
- Gujarati, Limited
Timeline
Front Desk Agent
Hilton
09.2024 - Current
High School Diploma -
RIDER HIGH SCHOOL