BIANCA ACEVES

• Assisted customers with product questions, warranty claims, order updates, and service requests via phone and email
• Resolved customer concerns efficiently while maintaining a high level of professionalism and customer satisfaction
• Processed service orders, warranty documentation, and customer account information accurately in company systems
• Coordinated with scheduling, manufacturing, and field service teams to ensure timely issue resolution
• Maintained detailed records of customer interactions, service requests, and follow-up communications
• Handled high-volume inbound calls while meeting response time and quality expectations
• Educated customers on product features, installation processes, and warranty coverage
• De-escalated customer complaints and provided solutions to improve customer experience
• Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced environment
• Collaborated with team members and management to improve workflow and customer support processes

• Greeted and assisted clients, ensuring a professional and welcoming environment.

• Managed a multi-line phone system, directing calls to appropriate attorneys and staff.

• Handled intake information for potential new clients, gathering essential details and scheduling consultations.

• Scheduled client appointments, maintained attorney calendars, and coordinated meetings.

• Processed legal documents, correspondence, and confidential client records.

• Assisted with billing, invoicing, and other administrative tasks as needed.

• Maintained office supplies and coordinated with vendors for office needs.

• Ensured compliance with firm protocols and confidentiality policies.

• Processed accounts payable and accounts receivable transactions accurately and efficiently
• Maintained financial records, invoices, and payment documentation in organized filing systems
• Assisted with bank reconciliations and preparation of financial reports
• Entered and verified financial data with high attention to detail
• Communicated with vendors and customers regarding billing inquiries and payment issues
• Supported month-end closing procedures and accounting operations
• Managed spreadsheets and accounting databases using Microsoft Excel and accounting software
• Assisted management with administrative and clerical accounting tasks
• Prepared invoices, purchase orders, and expense reports
• Ensured compliance with company policies and financial procedures

• Provide personalized financial services and advice to clients, helping them achieve their financial goals by recommending and cross-selling products such as savings accounts, checking accounts, loans, and investment options
• Build and maintain strong customer relationships, ensuring high levels of satisfaction and trust through proactive communication and problem-solving
• Conduct financial assessments to understand clients' needs, delivering tailored solutions while adhering to regulatory and compliance guidelines

• Delivered exceptional customer service by assessing customer needs and recommending tailored wireless solutions, resulting in consistently exceeding sales targets and quotas
• Managed product inventory, handled customer inquiries, and ensured a seamless sales experience by troubleshooting technical issues
• Actively promoted Verizon Wireless latest products, service, and promotions, achieving top-tier sales performance and driving customer retention