Bianca Alvarado
Kissimmee,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
T-Rex Cafe
05.2019 - 06.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Taste Of Chicago
02.2017 - 04.2019
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelors - Criminal Justice
Grantham University
Lenexa, KS01.2022
Skills
- Safe Food Handling
- Food Running
- Guest Engagement
- Exceptional customer service
- Dining area maintenance
Related Qualifications
- Cash handling
- Inventory management
- POS systems
- Time management
- Attention to detail
- Organized
Timeline
Server
T-Rex Cafe
05.2019 - 06.2022
Server
Taste Of Chicago
02.2017 - 04.2019
Bachelors - Criminal Justice
Grantham University
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