Bianca Bottini

• Interviews clients and conducts in-depth financial resource investigations to obtain information regarding clients' ability to pay debt; utilizes computer terminal to obtain and maintain client debt information.

• Establishes extended pay agreements with clients based on clients' ability to pay debts; conducts investigations to collect uncollected hospital debts; investigates and refers clients to potential sources for financial assistance; may request "orders to examine."

• Obtains grants of lien on property of clients and promissory notes; provides necessary information to file legal action when accounts cannot be collected; may represent the County in small claims court.
• May use standard skip tracing methods to ascertain location of persons with unpaid debts to the County.
• Verifies information obtained from clients by identifying, locating and contacting clients' employer, creditors, insurance carriers, credit agencies and others with knowledge of clients' status; may recommend attachment of wages or interception of tax refunds.

• Provided support to the accounting team as needed during busy periods or special projects.
• Processed employee expense reimbursements according to company policy guidelines.
• Prepared checks for mailing or electronic payment processing.
• Assisted with month-end closing activities related to accounts payable.
• Worked collaboratively with other departments to resolve billing disputes.

• Updated customer accounts and processed payments.
• Contacted customers via email and phone to determine when past due invoices would be paid.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
• Developed collection methods to achieve or exceed company financial goals.
• Oversees AR for Bobcat/Big Valley locations: Stockton, Merced, Sacramento, Fresno, Reno

• Coordinated timely payments from vendors, clients and account holders.
• Monitored accounts payable and receivable statuses and delegated related tasks.
• Reviewed and reconciled discrepancies in accounts and financial documentation.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

• Tracked and approved procurement plans and inventory levels.
• Directed transportation initiatives to maximize efficiency.
• Led sourcing projects to ensure on-time delivery of purchased materials.
• Assessed changes and determined proper courses of action by collaborating with suppliers.
• Worked closely with managers to plan special buys.
• Performed detailed reviewed of high and low-performing products.
• Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
• Tracked shipments to ensure delivery on time and in excellent condition.

• Processed invoices and payments in accordance with company policies and procedures.
• Reconciled vendor statements, investigated and resolved discrepancies.
• Maintained accounts payable files and records in an organized manner.
• Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
• Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.

• Coordinated and finalized sales proposals to complete purchases.
• Prepared and processed contracts and order forms for new and existing customers.
• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Developed template email responses to streamline client communication.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Researched special-order parts and performed product searches to source parts from outside vendors.

• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
• Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

• Collaborated with customer service team members to assist with product information and provide outstanding service.
• Processed purchases using POS systems to complete cash and credit card transactions.
• Replenished product stock to maintain appropriate levels and meet expected sales demands.
• Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
• Promoted positive company image through superior customer service experiences.
• Answered questions about current promotions and resolved issues according to store policies.