Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Bower

Utica,NY

Summary

Dynamic bar manager with a proven track record at Odonells, excelling in customer service and inventory management. Recognized for developing engaging cocktail menus and training staff to enhance service quality. Strong multitasking abilities and a team player attitude contributed to increased customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Bartender

Dick Smith’s
06.2024 - Current
  • Prepared and served high-quality beverages in fast-paced environment.
  • Maintained cleanliness of bar area to meet health and safety standards.
  • Assisted customers with menu selections, ensuring positive experiences.
  • Trained new staff on cocktail preparation and customer service protocols.

Bar Manager

Odonnels
Utica, NY
03.2021 - 06.2024
  • Managed daily bar operations, ensuring exceptional customer service and efficient workflow.
  • Trained and mentored staff on beverage preparation and service standards.
  • Implemented inventory management practices, reducing waste and improving stock accuracy.
  • Developed seasonal cocktail menus, enhancing customer engagement and satisfaction.

Bartender

Dick Smiths
Utica, NY
04.2017 - 03.2021
  • Crafted signature cocktails and beverages to enhance customer satisfaction and experience.
  • Provided exceptional service in high-volume bar environment, ensuring timely order fulfillment.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Trained new staff on beverage preparation techniques and customer interaction best practices.

Bartender

Odonells
Utica, NY
06.2015 - 2017
  • Managed inventory levels, ordering supplies as needed to ensure smooth operations.
  • Developed promotional drink specials, increasing customer engagement during peak hours.
  • Collaborated with kitchen staff to coordinate food and beverage pairings for events.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.

Manager

Bianca Nichole Salon
New Hartford, NY
01.2010 - 04.2015
  • Supervised daily salon operations, ensuring high standards of service and client satisfaction.
  • Trained and mentored junior stylists, promoting skill development and teamwork.
  • Implemented inventory management procedures to streamline product ordering and reduce costs.
  • Developed marketing strategies to enhance salon visibility and attract new clientele.

Education

High School Diploma -

Holland Patent
Holland Patent, NY
06.1999

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Dick Smith’s
06.2024 - Current

Bar Manager

Odonnels
03.2021 - 06.2024

Bartender

Dick Smiths
04.2017 - 03.2021

Bartender

Odonells
06.2015 - 2017

Manager

Bianca Nichole Salon
01.2010 - 04.2015

High School Diploma -

Holland Patent