Bianca Cazares

• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
• Worked closely with other departments within the organization to address workforce planning needs effectively.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Developed and facilitated new-hire orientations.
• Developed strong relationships with clients, leading to repeat business and long-term partnerships.
• Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
• Conducted reference checks and screening of potential candidates to support onboarding process.
• Coordinated job postings and advertisements for maximum exposure and response rate.
• Improved candidate experience during hiring process with timely and clear communication.
• Assisted with writing job postings and job descriptions for boards.
• Offered employee benefits programs and assisted with open enrollment.
• Enhanced company's reputation in job market by ensuring transparent and fair recruitment process.

•Administered our Summer Events for employee appreciation, in charge of our offices marketing.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Advised customers about special offerings and menu items to help drive sales.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Answered phone calls to take orders, give information and document reservations.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.