Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Bianca Chaverra

Houston,TX

Summary

Enthusiastic Title clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Background includes working in both administrative and customer-facing positions. Top strengths include detail oriented,multi-tasking, strong customer service skills, and fluent in English and Spanish.

Overview

7
7
years of professional experience

Work History

Title Specialist

Vroom
Houston, TX
03.2021 - 09.2022
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service and other charges.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.

Humana Customer Service Representative

Humana
Houston, TX
10.2020 - 08.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Finance Manager

Shabana Motors
Houston, TX
06.2019 - 09.2020


  • Created organizational structures to improve accounting and finance functions.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Increased revenue by assisting with operations management, sales and marketing efforts.

Lead Teacher

Goddard School
Richmond, TX
02.2016 - 07.2019
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Education

Hastings High School
Houston, TX
05.2015

Skills

  • Registration Documents
  • Title I Understanding
  • Document Summarization
  • Reading Comprehension
  • Administrative Support
  • Customer Satisfaction
  • Customer Inquiries
  • Financial Statements
  • Closing Disclosures
  • Interactive Learning
  • Customer Communication
  • Accounts Payable and Accounts Receivable
  • Positive Reinforcement Strategies
  • Communications Strategies
  • Daily Logs
  • Service Improvement
  • Analytical Skills
  • Outbound Calls
  • Complex Problem-Solving
  • Individualized Lesson Plans
  • Data Collections
  • Phone Systems
  • Troubleshooting Issues
  • Past Due Account Management
  • Student Achievement
  • Parent Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Title Specialist

Vroom
03.2021 - 09.2022

Humana Customer Service Representative

Humana
10.2020 - 08.2021

Finance Manager

Shabana Motors
06.2019 - 09.2020

Lead Teacher

Goddard School
02.2016 - 07.2019

Hastings High School

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Bianca Chaverra