Sports
Bianca Chavez
Computer Engineering/Computer Science
Riverside,CA
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Hardworking individual with an inner drive to achieve the best.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Sales Associate
Vans
Moreno Valley, CA
11.2020 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Can assist Spanish speaking customers
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Developed, marketed and sold full range of products and support services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Head Service Cashier
BobaLoca
Riverside, CA
02.2019 - 03.2020
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
Education
Bachelor of Science - Computer Engineering
California State Polytechnic University, Pomona
Pomona, CA 08.2021 - Current
Associate of Science - Mathematics
Mount San Antonio College
Pomona, CA 08.2019 - 06.2021
High School Diploma -
Martin Luther King High School
Riverside 08.2015 - 06.2019
Skills
Bilingual
Problem-solving skills
Collaborative and works well in groups
Computer Programming
C
Java
Excellent people skills
Interests
Music
Humanitarian
Technology
Accomplishments
- Awarded “Employee of the Month” for 5 months straight
- Dean's List at Cal Poly Pomona (Fall 2021)
- Dean's List at Mt. SAC (Fall 2019)
- Gradated Mt. SAC with High Honors
- MVP for lacrosse offensive player for two years
Timeline
Bachelor of Science - Computer Engineering
California State Polytechnic University, Pomona
08.2021 - Current
Sales Associate
Vans
11.2020 - Current
Associate of Science - Mathematics
Mount San Antonio College
08.2019 - 06.2021
Head Service Cashier
BobaLoca
02.2019 - 03.2020
High School Diploma -
Martin Luther King High School
08.2015 - 06.2019