Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Cortes

West Palm Beach,FL

Summary

Dynamic leader with a proven track record at Seagate Hotel, enhancing operational efficiency and guest satisfaction. Expert in staff management and health and safety, I spearheaded initiatives that significantly improved service quality and team motivation. Skilled in appointment management, I consistently exceeded targets through strategic planning and exceptional customer service.

Overview

6
6
years of professional experience

Work History

Spa Supervisor

Seagate Hotel
01.2024 - Current
  • Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
  • Collaborated with other department supervisors to create seamless guest experiences throughout the resort or hotel property.
  • Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
  • Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
  • Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
  • Led spa tours for new members to familiarize guests with services provided.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.

Front Desk Agent

Pga National Resort & Spa
02.2021 - 01.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Handled payments and processed credit card transactions.

Coach Sales Associate

Palm Beach Gardens Mall
03.2021 - 01.2023
  • Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
  • Enhanced client satisfaction by providing personalized recommendations and attentive service.
  • Monitored store inventory regularly, identifying trends or discrepancies that required attention.
  • Maintained visual merchandising standards to create an appealing store environment for customers.
  • Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
  • Built relationships with key clients, resulting in increased revenue and long-term partnerships.
  • Acquired extensive knowledge of luxury brands across multiple product categories to provide well-rounded customer service experiences.
  • Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.

Makeup Beauty Advisor

Macy's
01.2019 - 04.2021
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL

Some College

Palm Beach State College
Palm Beach Gardens, FL

Massage Therapist License - Massage Therapy

Hollywood Institute of Beauty Careers
West Palm Beach
03.2025

Aesthetician License / Professional Makeup Artist - Skin Care & Makeup

Boca Beauty Academy
Boca Raton, FL
07.2020

Skills

  • Health and safety
  • Employee Motivation
  • Appointment management
  • Staff Management

Languages

Spanish
Native or Bilingual

Timeline

Spa Supervisor

Seagate Hotel
01.2024 - Current

Coach Sales Associate

Palm Beach Gardens Mall
03.2021 - 01.2023

Front Desk Agent

Pga National Resort & Spa
02.2021 - 01.2024

Makeup Beauty Advisor

Macy's
01.2019 - 04.2021

High School Diploma -

Palm Beach Gardens High School

Some College

Palm Beach State College

Massage Therapist License - Massage Therapy

Hollywood Institute of Beauty Careers

Aesthetician License / Professional Makeup Artist - Skin Care & Makeup

Boca Beauty Academy

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Bianca Cortes